Bilingual Retrofit Program Advisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide support for direct install energy efficiency initiatives in Atlantic Canada.

• Manage third-party energy advisors and retrofit contractors.

• Supervise energy efficiency improvements to single-family rental properties throughout New Brunswick.

• Track each residence from pre-upgrade assessment through to the upgrade process, post-upgrade validation, invoicing, and reporting.

• Secure signed participation agreements from housing managers, property owners, and tenants.

• Collaborate with New Brunswick Housing Corporation and non-profit housing Portfolio Management Officers.

• Facilitate vendor setups with Service New Brunswick.

• Coordinate NRCan-licensed Service Organizations for pre- and post-upgrade EnerGuide assessments.

• Evaluate pre-upgrade assessments and retrofit proposals against program guidelines.

• Generate work orders and identify conditional tasks.

• Aid property owners in soliciting, selecting, and reviewing retrofit contractor quotes.

• Assess contractor invoices, post-upgrade evaluations, and site photographs.

• Manage the resolution of deficiencies with advisors and contractors.

• Monitor properties through each phase of the program.

• Compile monthly progress reports and data files for program funders.

• Ensure data quality and protect customer information in accordance with privacy regulations.

• Engage with stakeholders in their preferred language.

⛳️ Requirements

• Proficiency in both English and French, spoken and written [Acadian is preferred].

• A remote work setting in Eastern Canada [New Brunswick is preferred].

• Background in residential energy retrofits as an energy advisor, contractor, or program administrator, or experience as a project coordinator in the construction industry.

• Solid understanding of building science, insulation, air sealing, and HVAC retrofits.

• Capability to interpret energy evaluation reports according to program standards and industry best practices.

• Comfort in communicating with contractors and assisting in the resolution of field issues.

• Experience in coordinating multiple stakeholders (e.g., utilities, housing authorities, non-profits, contractors, evaluators).

• Strong attention to detail with a background in data entry, tracking, and reporting.

• Proficient in Microsoft Office Suite (especially Excel) and project management tools (e.g., CRM systems).

• Exceptional written and verbal communication skills.

• Familiarity with NRCan’s EnerGuide evaluation process [Preferred].

• Applicants must have authorization to work in Canada without employer sponsorship or support.

• Successful candidates must complete pre-employment checks.

🏝️ Benefits

• Medical, Dental, and Vision Insurance with company premium assistance.

• Life, AD&D, and long-term disability coverage provided by the company.

• RRSP company matching.

• Paid vacation, sick leave, and personal time off.

• Paid company holidays.

• Paid time for volunteering.

• Employee Referral Bonus Program.

• Employee Recognition Program – convert your recognition points into gift cards.

• Employee Assistance Program.

• Access to training opportunities to further advance your career.