Bilingual Reimbursement Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate reimbursement processes to ensure timely and precise management of coverage-related inquiries.

• Oversee benefits-related documentation, case updates, follow-ups, and communication regarding reimbursement support.

• Address routine reimbursement challenges and fill in documentation gaps.

• Keep accurate records of cases and reimbursement documentation.

• Track reimbursement trends and recurring issues for proactive resolution.

• Collaborate with stakeholders to clarify reimbursement requirements and assist in case resolution.

• Contribute to enhancements in processes and operational readiness initiatives.

⛳️ Requirements

• High school diploma, GED, or equivalent experience is mandatory.

• A minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related area is required.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management (CRM) systems, or process improvement is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Comprehensive benefits package emphasizing wellness.

• Assistance for working families, including backup dependent care.

• Adoption assistance and coverage for infertility treatments.

• Support for family-building and behavioral health solutions.

• Paid parental leave and caregiver leave.

• Access to training programs and resources for professional development.

• Opportunities for mentorship programs and community volunteer activities.