Bilingual Referral & Insurance Coordinator

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Manage and oversee patient referrals from the initial stage to finalization.

• Submit, monitor, and follow up on insurance authorizations.

• Arrange appointments and facilitate communication with specialists and external providers.

• Ensure precise referral tracking and follow up on any outstanding items.

• Reach out to patients concerning referrals, appointments, authorizations, and necessary documentation.

• Oversee the transfer and reception of medical records between providers and facilities.

• Engage with referring providers, specialists, insurance companies, and other healthcare entities.

• Confirm that essential clinical documentation is accessible and correctly routed.

• Accurately update patient and referral information in eClinicalWorks (ECW).

• Monitor pending referrals and authorizations to guarantee timely completion.

• Follow up with patients and providers to avert delays in care.

• Handle sensitive patient information in line with HIPAA regulations and practice policies.

• Execute additional administrative and coordination duties as required.

⛳️ Requirements

• Proficient in both English and Spanish – spoken and written.

• Hands-on experience with eClinicalWorks (ECW) is MANDATORY.

• Prior experience in medical referrals, insurance authorization, referral coordination, medical scheduling, or healthcare administration.

• Exceptional verbal and written communication abilities.

• Clear spoken English with minimal to no noticeable accent.

• Strong attention to detail coupled with excellent follow-up skills.

• Capacity to manage multiple referral and authorization cases concurrently.

• Comfortable engaging directly with patients, providers, specialists, and insurance agents.

• Proficient computer and organizational skills.

• Knowledge of HIPAA and the significance of maintaining patient confidentiality.

• Dependable remote-work setup with stable internet connectivity and a professional workspace.

• Experience interfacing with insurance companies and payer portals.

• Familiarity with obtaining or following up on prior authorizations.

• Experience in coordinating specialist referrals.

• Experience in the transfer of medical records.

• Previous experience within U.S. healthcare practices.

• Understanding of medical terminology and insurance processes.

• Required qualifications in eClinicalWorks (ECW), referral coordination, insurance authorization, bilingual English/Spanish, clear English communication with minimal accent, and healthcare/medical administrative work.

🏝️ Benefits

• Full-time contractor role.

• 40 hours per week.

• Hourly rate negotiable based on skill set and experience.

• Work schedule: Monday through Friday, 9:00 AM - 5:00 PM EST.