Bilingual Referral Coordinator – Cardiology

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Collaborate with referring provider offices to arrange incoming patient referrals received through fax and phone.

• Ensure efficient patient intake and system registration processes.

• Conduct insurance eligibility verifications and confirm active benefits along with in-network contract status.

• Determine prior-authorization needs and submit requests to the Authorizations team.

• Assist referring provider offices and patients with inquiries related to insurance coverage, authorization status, and post-consultation documentation.

• Record daily referral activities and update patient demographic information.

• Keep accurate records in the electronic health record (EHR) system.

• Provide general administrative assistance, including filing, sorting, photocopying, and managing multi-line phone systems.

• Comply with HIPAA regulations.

⛳️ Requirements

• High School Diploma or an equivalent qualification.

• Strong proficiency in English, both written and spoken, is necessary.

• Bilingual proficiency in Spanish is required.

• Minimum typing speed of 45 words per minute.

• Basic to intermediate skills in Microsoft Office applications (Word, Excel, PowerPoint).

• Familiarity with medical terminology, basic anatomy, and principles of insurance verification.

• Excellent customer service, multitasking, and interpersonal abilities.

• Capability to work independently under pressure.

• This is a full-time contractor position, requiring 40 hours per week.

• Work schedule: Monday through Friday, from 8:00 am to 5:00 pm PST.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for professional development and training.

• Supportive work environment with a focus on employee well-being.