Bilingual Receptionist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Welcome callers with a professional, empathetic, and friendly demeanor

• Establish connections through empathy, active listening, and cultural sensitivity

• Collect information regarding callers, their requirements, and direct them appropriately

• Redirect calls to the suitable team member or department

• Accurately process payments

• Document notes and call summaries relevant to the respective client matter

• Handle and organize daily mail

• Assist with administrative tasks through various projects

• Manage over 50 calls daily, return calls promptly, and reduce hold times

⛳️ Requirements

• Fully fluent in both Spanish and English, encompassing speaking, reading, writing, listening, and comprehension skills

• Strong and professional phone etiquette using cloud-based VoIP systems

• Capable of managing 50+ calls daily, returning calls, and minimizing hold times

• Skilled in building trust through a warm, empathetic, and people-oriented approach

• Outstanding attention to detail, organizational skills, and data accuracy

• Ability to work autonomously, manage time efficiently, and maintain focus in a remote setting

• Windows computer is required; Mac systems are not compatible

• Previous reception experience is highly preferred

• Familiarity with CRM and software like Monday.com, Lawmatics, Microsoft, or similar is preferred

• Must sign an independent contractor agreement

• Responsible for personal taxes under Mexican law

• 40 project hours per week, Monday-Friday, during U.S. Mountain Time

🏝️ Benefits

• Paid U.S. holiday breaks

• Daily wellness breaks

• Performance-based bonuses

• Structured allowances for rest periods

• Base compensation disbursed in USD