Bilingual Patient Services Associate

This is a fully remote position, open to applicants in Canada.

📋 Description

• Accurately enter and manage patient and program information within internal systems.

• Assist with patient enrollment, onboarding processes, and case updates.

• Handle incoming and outgoing communications via phone, email, and fax in both English and French.

• Confirm the completeness and accuracy of patient and healthcare provider data.

• Address routine questions from patients, providers, and stakeholders.

• Monitor and document program activities, including necessary safety and compliance records.

• Organize tasks efficiently and adhere to service-level timelines in a high-volume setting.

• Adhere to standard operating procedures, privacy, and compliance standards.

• Aid in reporting, data verification, and administrative duties.

• Collaborate with internal teams to ensure the delivery of seamless patient support.

⛳️ Requirements

• A high school diploma or an equivalent qualification.

• 0-1 year of experience in customer service, administration, data entry, or a similar field.

• Proficiency in both French and English (written and spoken) is essential.

• Strong skills in data entry and computer usage (e.g., MS Office, CRM systems).

• Exceptional attention to detail and accuracy.

• Strong communication and interpersonal skills.

• Capability to adhere to processes, procedures, and compliance regulations.

• Ability to work independently in a remote setting.

• Experience in a call center, healthcare, or Patient Support Program (PSP) environment.

• Familiarity with medical terminology and the Canadian healthcare system.

• Knowledge of insurance, reimbursement, or patient assistance programs.

• Excellent organizational and multitasking abilities.

• Strong problem-solving and critical-thinking skills.

• Experience in providing support to patients, healthcare providers, or other customer groups in a service-focused environment.

• Must maintain a private and secure workspace that complies with confidentiality and compliance requirements.

• Availability to work scheduled shifts between 8:00 a.m. and 8:00 p.m. EST.

🏝️ Benefits

• Competitive compensation package

• Annual bonus or long-term incentive opportunities may be available

• Equal employment opportunities

• Reasonable accommodation support for job search or employment