Bilingual Patient Coordinator – English, Spanish Proficiency

This is a fully remote position, open to applicants in Peru.

📋 Description

• Serve as the primary communication link among patients, doctors, specialists, and multidisciplinary care teams.

• Create, revise, and oversee individual patient care plans.

• Monitor progress towards clinical objectives and arrange follow-up appointments.

• Ensure precise maintenance of electronic health records (EHR/EMR).

• Manage referrals and conduct insurance eligibility checks.

• Address patient inquiries through phone, email, or chat.

• Connect patients to community resources, home care services, medical equipment suppliers, and financial aid programs.

• Perform patient check-ins to assess treatment adherence and identify any barriers to care.

• Provide education to patients regarding their prescribed care plans.

• Guarantee that coordination activities adhere to HIPAA, patient privacy regulations, and standard operating procedures (SOPs).

• Recognize treatment delays, care gaps, and persistent operational challenges.

• Bring issues to the attention of clinical leadership for resolution.

⛳️ Requirements

• Minimum of 3 years of experience in US healthcare coordination, medical administrative support, patient navigation, or case management.

• Expertise in using Electronic Health Record (EHR) systems.

• Familiarity with HIPAA-compliant communication tools.

• Proficiency in Microsoft Office Suite and Google Workspace.

• Excellent verbal and written communication skills.

• Strong empathetic listening skills.

• Exceptional time management abilities.

• Keen attention to detail.

• Capability to manage multiple care tracks concurrently.

• Preferred: previous experience in a remote healthcare or telehealth setting.

• Preferred: knowledge of insurance verification and prior authorization processes.

• Bilingual skills as required by the patient demographic.

• High levels of empathy and a patient-centered approach.

• Strong problem-solving and conflict resolution skills.

• Proactive follow-up and accountability.

• Flexibility in dynamic healthcare environments.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive and collaborative work environment.

• Flexible work arrangements.