Bilingual Mid-Level Corporate Travel Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver emergency assistance to corporate travelers via phone, email, and other company-provided channels.

• Arrange reservations, modifications, cancellations, and reissues for both domestic and international flights.

• Address critical travel-related issues by identifying swift and effective alternatives to minimize customer disruption.

• Assist with hotel bookings, car rentals, and additional travel services.

• Utilize GDS systems, airline portals, and corporate tools to manage customer inquiries.

• Ensure adherence to clients' travel policies and current commercial agreements.

• Accurately document all interactions and actions taken during customer support cases.

• Collaborate with internal teams to ensure the optimum experience for travelers.

• Monitor flights, operational adjustments, and potential impacts that require proactive measures.

• Uphold high standards of quality and productivity, focusing intently on customer satisfaction.

⛳️ Requirements

• Prior experience in corporate travel agencies or emergency support operations.

• Intermediate to advanced proficiency in GDS systems, ideally Sabre and/or Amadeus.

• Familiarity with ticket issuance, modifications, refunds, and other corporate travel procedures.

• Understanding of both domestic and international airline portals.

• Willingness to work shifts, weekends, and holidays.

• Experience with Online Booking Tools (OBTs), such as Argo, Lemontech, and/or similar platforms.

• Advanced English proficiency for effective customer communication.

• Experience with international travel and support for high-priority clients is an advantage.

🏝️ Benefits

• iFood Benefícios meal/food voucher.

• Bradesco health insurance, with the monthly premium fully covered by BeFly for employees and 50% for dependents, subject to copayments.

• Company-paid life insurance.

• OdontoPrev dental insurance.

• Wellhub.

• Birthday day off.

• Maternity program.

• Oriente-me program, offering therapy sessions at no additional cost.

• Educational partnerships providing discounts at participating institutions.

• BeFlyers Travel, the company's in-house leisure travel agency, providing special conditions for employees.