This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a large volume of incoming calls.

• Route and direct calls while delivering exceptional customer service over the phone.

• Oversee front office patient requirements, including scheduling appointments and coordinating transport.

• Communicate effectively and clearly with patients, clients, team members, colleagues, and leadership.

• Input data accurately into Carenet and EMR databases.

• Respond to inquiries from patients, customers, and third-party vendors.

• Provide information on clinic directions and hours of operation.

• Contact health plans to verify patient insurance details.

⛳️ Requirements

• A High School Diploma or General Education Degree (GED) is mandatory.

• Experience in the healthcare field, particularly with appointment scheduling and EMR/EHR (Electronic Medical/Health Records) systems (medical assistant, medical front office).

• Proficient computer skills (data entry, screen navigation, keyboarding), including experience with Electronic Medical Records or Electronic Health Records.

• Familiarity with Microsoft Outlook (email) and Word.

• Exceptional oral and written communication abilities.

• Strong demonstration of care, empathy, and compassion.

• Bilingual in English and Spanish, with fluency in both spoken and written forms.

• Capable of providing two monitors, each at least 22 inches, with both HDMI and DisplayPort connectivity.

• Applicants must reside in an eligible state; Carenet Health cannot hire in AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico.

• Completion of assessments may be necessary; assessments must be undertaken independently.