Bilingual, Call Agent

This is a fully remote position, open to applicants in Florida, +7 more locations.

📋 Description

• Deliver bilingual customer service assistance to individuals.

• Link individuals to emergency shelter and available resources.

• Support customers remotely from a home office environment.

• Navigate various systems while providing customer assistance.

• Participate in orientation and training sessions with full attendance.

• Showcase computer setup and specifications during the interview process.

⛳️ Requirements

• Must be fluent in both Spanish and English, with proficiency in spoken and written forms.

• Experience in a call center or customer service role is essential.

• Prior remote work experience is advantageous.

• Technologically proficient with the ability to maneuver through multiple systems.

• 100% attendance during orientation and training is mandatory, with no exceptions.

• Flexible availability is required, including weekends.

• Candidates must reside in and plan to work from home in FL, GA, NC, MI, PA, SC, TX, or VA only.

• A Windows 11-based PC is required; Macs and Chromebooks are not permitted.

• Dual monitor setup is necessary.

• Must have a recent-generation Intel i5, i7, or i9 processor, or AMD Ryzen 5, 7, or 9 processor.

• At least 16 GB of RAM is required, with 12 GB usable.

• CPU utilization should be 50% or lower.

• Computer must include an Ethernet (RJ-45) port.

• A wired Ethernet connection is mandatory; Wi-Fi connections are not allowed.

• Internet download speed must be a minimum of 20 Mbps.

• Internet upload speed must be at least 10 Mbps.

• Ping must be 20 ms or lower.

• Candidates must attend the interview using the computer designated for the position, with the camera enabled and screen-sharing capability available.

• Screenshots of the requested equipment and internet speed must be provided during the application/interview process.

🏝️ Benefits

• Opportunities for additional bonuses for perfect attendance.

• Fully remote work from home.

• W2 employment status (not classified as independent contractor).