Bilingual Caseworker Support Associate

This is a fully remote position, open to applicants in Canada.

📋 Description

• Organize and evaluate incoming patient data and documentation within databases.

• Assess patient information, ensure precise documentation, and input relevant data.

• Identify and report adverse and other reportable events in accordance with SOPs/protocols.

• Record pharmacovigilance activities in program-specific databases.

• Analyze documentation from physicians' offices, clinics, and other healthcare sources.

• Attach and review post-injection/infusion reports for patient assistance and drug safety programs.

• Report adverse events discovered in post-injection/infusion reports.

• Fax reports to physicians' offices as needed.

• Update patient records with upcoming injection/infusion appointment dates.

• Follow up with field nurses concerning missing or incomplete reports.

• Collaborate with internal clients to acquire additional information or clarification.

• Support team-specific training for new employees.

• Participate in product and program training courses.

• Generate reports and fulfill other tasks assigned by the Program Manager.

⛳️ Requirements

• At least two (2) years of experience in customer service.

• Proficiency in both English and French, both spoken and written.

• Highly organized with exceptional attention to detail.

• Competence in Microsoft applications (Outlook, Word, Excel, and PowerPoint).

• Experience in a call center environment is a plus.

• Strong written and verbal communication skills, including proficient phone etiquette.

• Ability to manage time effectively, prioritize tasks, and multitask to meet competing deadlines.

• Experience in the medical and/or pharmaceutical sectors and familiarity with medical terminology is advantageous.

• Available to work any 8-hour shift between 8:00 AM and 8:00 PM.

• Minimum university degree in a related field or equivalent experience.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.

• Reasonable accommodations during the employment process.