Bilingual Medical Administrative Virtual Assistant

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Coordinate and schedule appointments for new patients.

• Handle follow-ups related to appointments and maintain patient communication.

• Professionally and promptly respond to patient emails.

• Make outbound calls to patients as needed.

• Follow up on calls that were missed, unanswered, or not returned.

• Provide bilingual support to patients in both English and Spanish.

• Monitor and assess incoming patient reviews on relevant platforms.

• Respond to reviews while adhering to professionalism and HIPAA standards.

• Manage automated thank-you messages for 4- and 5-star reviews.

• Review feedback from 1-, 2-, and 3-star ratings and assist in crafting professional, HIPAA-compliant responses.

• Identify recurring themes in feedback and opportunities for enhancing patient experience.

• Analyze and review patient calls.

• Pinpoint missed opportunities, communication challenges, and areas for improvement.

• Assist in reporting and operational analytics tasks.

• Analyze workflows, trends in patient communication, and performance metrics.

• Discover opportunities for efficiency and process optimization.

• Provide insights and recommendations based on data and observations.

• Collaborate with VoIP and AI systems.

• Support workflows driven by AI, automation, and technology.

• Ensure effective human follow-ups and decision-making alongside automated processes.

• Adapt to new technologies and evolving systems.

⛳️ Requirements

• Prior experience as a Medical Virtual Assistant, Medical Administrative Assistant, Medical Receptionist, or a similar role in healthcare administration.

• Mandatory hands-on experience with ModMed.

• Proficiency in both English and Spanish, verbally and in writing.

• Strong background in scheduling appointments and coordinating new patient intake.

• Experience in managing both inbound and outbound patient communications.

• Comfortable making outbound calls and following up with patients.

• Excellent email communication and customer service abilities.

• Preferred experience in handling patient reviews or managing reputation.

• Knowledge of HIPAA regulations and the significance of safeguarding patient information.

• Comfort with technology, including AI tools, automation, and VoIP systems.

• Strong analytical and problem-solving capabilities.

• Ability to think independently and spot opportunities for enhancement.

• A business development mindset with a strategic approach to patient engagement and practice growth.

• Exceptional attention to detail and organizational skills.

🏝️ Benefits

• Opportunity to work remotely.

• Full-time contractor position (40 hours per week).

• Pay rate is negotiable based on skills and experience.