Bilingual Inside Sales Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Transform pre-qualified leads into new customers while encouraging existing clients to make repeat purchases.

• Handle and oversee both inbound and outbound sales calls.

• Interact with customers to assess their needs, establish rapport, and provide insights into company products and services.

• Achieve performance objectives such as conversion rates, booking rates, monthly revenue, and others.

• Promote residential pest control and associated services following standard operating procedures.

• Set up service accounts for new clientele.

• Gather credit card information for automatic payment on new accounts.

• Organize inspections and quality-control visits for sales inspectors and technicians.

• Efficiently navigate multiple software programs, enter data in real time, place orders, and retrieve information from existing accounts.

• Meet Monthly Development Plan targets.

• Accurately input lead information into databases.

• Deliver exceptional customer service to current clients under the one-call resolution guarantee.

⛳️ Requirements

• Prior experience in inside sales is mandatory.

• Reliable high-speed Wi-Fi connection.

• Good quality microphone and headset.

• Outstanding written, verbal, and interpersonal communication abilities.

• Strong customer service orientation.

• Must be capable of typing at a minimum speed of 50 WPM with at least 90% accuracy; a typing assessment will be conducted.

• Basic proficiency in Google Suite, including Gmail, Google Sheets, and Google Docs.

• Ability to perform basic mathematical calculations.

• Bilingual proficiency in English and Spanish is essential.

• Proficient in English with clear pronunciation and effective conversational skills.

• Candidates must provide a 2–3 minute video recording or link showcasing their English speaking skills.

• Employment is subject to successful completion of a background check.

• Necessary documentation for the background check must be submitted within two weeks of the start date.

• Availability is required from Monday to Friday, 8:00 AM to 5:00 PM EDT/EST, including a 1-hour unpaid lunch break.

• Must be available for a rotating half-day Saturday shift, approximately once a month or as required.

🏝️ Benefits

• 10 days of paid time off (PTO) during the first year.

• 6 recognized US Holidays.

• Comprehensive paid training.

• Employee referral bonus program.

• Aguinaldo bonus.

• Clear opportunities for growth and career advancement.

• Valuable, extensive, and affordable benefits package.