Bilingual Implementation Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage and take responsibility for all new corporate business implementation projects, ensuring that operational requirements are fulfilled.

• Lead and enhance the end-to-end implementation process utilizing industry best practices.

• Oversee changes, risks, issues, and action items related to new business projects.

• Provide project updates to stakeholders through regular status reports and meetings.

• Serve as the primary contact for external clients and Client Services Teams.

• Participate in new group installation meetings.

• Work collaboratively with operational departments within Medavie Blue Cross to ensure client needs are achievable and satisfied.

• Review and consolidate detailed documentation, including original proposals and previous carrier contracts.

• Convert documentation requirements into specifications for Medavie Blue Cross.

• Ensure a superior customer experience by focusing on timeliness, quality, and project management.

• Collaborate closely with external customers and internal teams on designated projects.

⛳️ Requirements

• A university or college diploma.

• Insurance qualifications such as LOMA or CEBS, or a willingness to obtain these qualifications.

• At least three to five years of experience in group health/dental and life and disability insurance.

• Experience in project management or a similar analytical role is highly preferred.

• Intermediate to advanced proficiency in computer skills.

• Familiarity with various software applications, particularly the Microsoft Office Suite.

• Previous experience with MS Project is considered an advantage.

• Bilingual proficiency in French and English is required.

• Strong comprehension of the group insurance/benefits sector.

• Exceptional time management and multitasking abilities.

• Outstanding analytical and judgment capabilities.

• Innovative problem solver and effective trouble-shooter.

• Excellent organizational and prioritization skills.

• Adaptability and willingness to learn in a fast-paced work environment.

• Capability to manage fluctuating workloads.

• Ability to work both collaboratively in a team and independently.

• Self-driven and goal-oriented.

• Detail-oriented with a high level of integrity and accountability.

• Strong written, oral, and auditory communication skills.

• A robust work ethic.

🏝️ Benefits

• A flexible work environment that promotes work-life balance.

• Competitive salary and a comprehensive benefits package.

• Annual incentive program.

• Defined benefit pension plan.

• Coverage for health, dental, life, and disability insurance.

• Employee and Family Assistance Program (EFAP).

• Health Spending Account and Personal Wellness Account.

• Paid vacation, personal days, and wellness initiatives.

• Opportunities to engage in meaningful projects and contribute to the continuous evolution of our business.

• Accommodations or adjustments available at any stage of the recruitment process.