Bilingual Health Coordinator, RN – CDC

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with the CDC INFO program, the national contact center offering science-based health information.

• Deliver advanced clinical inquiries through phone and written communication to consumers, educators, medical professionals, and health practitioners.

• Provide expertise in medical subject matter.

• Conduct advanced searches within databases.

• Draft documents, reports, and correspondence.

• Record all incoming inquiries accurately.

• Adhere to established scripts, protocols, and authorized resources.

• Engage in special projects as needed.

• Work the designated Monday–Friday shift: 8:00 AM–4:30 PM or 11:30 AM–8:00 PM Eastern Time.

• Successfully complete two weeks of training with 100% attendance.

⛳️ Requirements

• Experience in a medical, scientific, or public health field.

• Clinical knowledge and experience regarding CDC-related topics.

• Bachelor’s degree in nursing.

• Current and active RN license.

• Strong internet search capabilities.

• Familiarity with Microsoft Office and the capacity to learn and utilize software applications.

• Outstanding listening, comprehension, verbal and written communication, problem-solving, and customer service skills.

• Ability to work independently and communicate effectively.

• Excellent interpersonal and leadership abilities.

• Capability to manage multiple tasks simultaneously.

• Proficiency in speaking and reading English and Spanish clearly, professionally, and fluently.

• Must possess a smartphone for logging into Maximus systems.

• Must provide a personal computer, webcam, and headset with a microphone.

• Tablets, iPads, and Chromebooks are not allowed.

• Internet speed of 25 Mbps or higher, or 50 Mbps for shared connections.

• Minimum upload speed of 5 Mbps.

• Hard-wired internet connection via Category 5 or 6 Ethernet cable.

• A private and secure workspace with an adequate power source.

• Windows 10 or Windows 11 operating system, or supported Mac operating systems.

• High school diploma or equivalent with 2–4 years of experience.

• Must be fluent in English and the specified secondary language.

• Experience in call center, telehealth, or phone support is preferred.

🏝️ Benefits

• Opportunity for remote work from a home office.

• Temporary employment position.

• Bring-your-own-device arrangement.

• Employer-provided reasonable accommodations for disabilities, medical conditions, or impairments.