Bilingual Title Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serve as the primary customer-facing contact for dealers, sales teams, and both internal and external customers to address title-related concerns, primarily through phone and email communication.

• Efficiently fulfill business requests and ensure adherence to Credit Acceptance’s vehicle lien policies within established service standards.

• Monitor and assess legal and risk-related issues, recognize dealer processes that deviate from expectations, and escalate matters as needed.

• Engage with customers, dealers, auctions, DMVs, and other agencies to acquire necessary documents or information for title or lien requests.

• Precisely document actions taken and the locations of title and lien documents.

• Collaborate with colleagues using a solution-oriented approach.

• Review and address title/lien tasks in accordance with service standards.

• Identify and rectify missing title issues or errors.

• Offer title expertise and knowledge to internal stakeholders.

• Partner with internal and external customers to resolve title-related issues and manage consumer title requests.

• Handle inbound calls and proactively initiate outbound calls.

• Ensure compliance with policies, procedures, and legal regulations.

• Follow the department's attendance policy and perform additional duties as assigned.

⛳️ Requirements

• High school diploma is required.

• Proficiency in spoken and written Spanish is essential.

• Prior experience serving as a subject matter expert in a specific area is necessary.

• Demonstrated experience as the main point of contact for customers to resolve issues and provide support.

• Ability to make logical decisions and address complex process issues with the information provided.

• Previous experience delivering excellent customer service support, including timely and accurate responses to inquiries and concerns.

• A high-speed internet connection with a minimum download speed of 15 Mbps is required.

• Proficient in Microsoft Outlook, Word, and Excel.

• Required degrees must be obtained from accredited institutions recognized by the Council for Higher Education Accreditation or equivalent.

• Preferred: Experience in the finance or automotive sectors.

• Preferred: Familiarity with vehicle titles.

• Preferred: Experience in a call center setting.

• Preferred: An associate degree in business or a related field.

• Availability for Monday to Friday schedules between 7:00 AM and 7:00 PM EST is essential.

• Availability for virtual training Monday to Friday between 7:30 AM and 5:00 PM EST is required.

• Flexible 8-hour shifts are necessary.

• 8–10 shifts per month requiring work until 5:00 PM EST.

• 4–5 shifts per month requiring availability for phone calls starting at 8:00 AM EST.

🏝️ Benefits

• Uncapped monthly bonus potential based on individual performance, with an estimated average bonus target around $400/month.

• 401(K) matching program.

• Assistance for adoption.

• Parental leave policy.

• Tuition reimbursement program.

• Comprehensive medical, dental, and vision benefits.

• Nonstandard benefits that contribute to making us a Great Place to Work.