Bilingual (French/English) Online Beauty Digital Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Engage with customers through live chat to promptly address their inquiries, concerns, or issues.

• Deliver precise information regarding products, services, and policies.

• Clarify customer inquiries related to orders, payments, returns, and other service-related topics.

• Assist customers in selecting products by understanding their requirements and suggesting appropriate items.

• Guide customers through the online purchasing process and resolve any technical difficulties encountered.

• Manage customer complaints in a professional and empathetic manner, striving for effective resolution.

• Refer complex or unresolved cases to supervisors or the relevant departments as needed.

• Maintain a record of complaints and resolutions to enhance service quality.

• Document interaction details and requests in the CRM or customer service software.

⛳️ Requirements

• Prior experience with Live Chat and/or Salesforce is essential.

• Background in customer service or a call center setting.

• Experience within the cosmetics or beauty industry is preferred.

• Must have access to a phone, computer, and Internet.

• Ability to work autonomously.

• Strong communication skills are required.

🏝️ Benefits

• Competitive compensation and online training opportunities.

• Continuous coaching and support provided.

• Flexible scheduling options available.