Bilingual Fraud Inbound Analyst, French/English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct inquiries to identify, evaluate, make decisions on, and report activities that suggest exposure to financial crimes.

• Assess, document, manage, and escalate potential threats and investigations in accordance with standard operating procedures.

• Offer subject matter expertise and oversight of criminal risk through a disciplined, intelligence-driven approach.

• Assist in compliance efforts and generate trends, analyses, and insights.

• Provide suggestions and recommendations for enhancing processes and customer service.

• Monitor and analyze information from detection systems, tools, reports, and manual sources.

• Gather and support evidence for incident reports, filings, loss prevention, litigation, criminal prosecution, management information, statistics, and process enhancements.

• Record investigation actions and findings in account and case files.

• Develop and sustain an understanding of financial crime management processes, frameworks, and techniques.

• Collect and format data for both regular and ad-hoc reports and dashboards.

• Analyze data and information to deliver insights and recommendations.

• Process routine service requests, transactions, and queries within service level agreements.

• Notify and provide information and instructions to both internal and external stakeholders regarding incidents.

• Complete complex and varied tasks, handling escalations from other employees.

• Analyze issues and determine appropriate next steps.

• Implement BMO’s Risk Management Framework and make risk-informed decisions aligned with business strategy, policies, laws, and regulations.

⛳️ Requirements

• Familiarity with risk and regulatory requirements as they pertain to financial crimes is advantageous.

• Understanding of banking products, services, processes, and organization is beneficial.

• Specialized knowledge.

• Strong verbal and written communication abilities.

• Excellent organizational skills.

• Effective collaboration and teamwork skills.

• Proficient analytical and problem-solving abilities.

• Bilingual proficiency in French and English.

• Capability to support clients and team members both within and outside the province of Quebec.

• Ability to adhere to applicable policies, standards, procedures, laws, and regulations.

• Capacity to operate within relevant service level agreements.

🏝️ Benefits

• Health insurance.

• Tuition reimbursement.

• Accident and life insurance.

• Retirement savings plans.

• Performance-based incentives.

• Discretionary bonuses.

• Additional perks and rewards.

• Comprehensive training and coaching.

• Support from management.

• Networking opportunities.

• Tools and resources to achieve new milestones.

• Accommodations available upon request for candidates participating in all aspects of the selection process.