Bilingual Dispatcher/Scheduler

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming customer calls, texts, and emails

• Schedule service appointments and provide estimates

• Create and modify daily schedules for technicians and field teams using field service software

• Assign jobs, monitor arrival times, and inform customers about any delays or changes

• Collaborate with Spanish-speaking teams and English-speaking clients, accurately translating information

• Confirm next-day appointments and follow up on outstanding estimates

• Keep complete job records, including notes, photographs, parts utilized, and invoices prepared for billing

• Escalate emergencies, complaints, and scheduling issues to the owner or operations lead

• Join Cobalto Talent's pre-qualified talent pool for presentation to U.S. clients as positions become available

⛳️ Requirements

• 2+ years of experience in dispatch, scheduling, customer service, call center operations, or logistics coordination

• Advanced spoken English (minimum B2 level)

• Native or fluent in Spanish

• Experience managing customer calls, scheduling appointments, and coordinating schedules

• Excellent multitasking, time management, and problem-solving abilities

• Capability to manage upset customers professionally and communicate delays or changes in schedule

• Proficient written English for emails, text messages, and service notes

• Computer literacy, accurate typing, and familiarity with digital scheduling tools

• Must be able to work remotely from Mexico with a computer, noise-canceling headset, a private workspace, and internet speed of at least 50 Mbps

• Ability to function as an independent contractor and issue valid CFDI invoices in Mexico

• Experience with U.S. home services, HVAC, plumbing, electrical, construction, or field service sectors

• Familiarity with ServiceTitan, Housecall Pro, Jobber, FieldEdge, Workiz, or similar software

• Experience coordinating technicians, field teams, or service appointments

• Basic understanding of HVAC, plumbing, or electrical terminology

• Experience with QuickBooks, invoicing, or billing documentation

🏝️ Benefits

• 100% remote work from Mexico

• Independent contractor status

• Ability to issue valid CFDI invoices in Mexico

• Computer, noise-canceling headset, private workspace, and internet speed of at least 50 Mbps are required as part of the candidate's equipment expectations