Bilingual Dispatcher / Scheduler

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming customer calls, texts, and emails; schedule service appointments and estimates.

• Create and modify the daily schedule for technicians and crews using field service software.

• Assign jobs, monitor arrival times, and inform customers about any delays or changes.

• Collaborate with Spanish-speaking teams and English-speaking clients, ensuring accurate translations.

• Verify next-day appointments and follow up on pending estimates.

• Maintain thorough job records, including notes, photographs, parts utilized, and invoices prepared for billing.

• Elevate emergencies, complaints, and scheduling issues to the owner or operations leader.

• Become a member of Cobalto Talent’s pre-vetted talent pool and be introduced to U.S. clients as opportunities arise.

⛳️ Requirements

• Minimum of 2 years experience in dispatch, scheduling, customer service, call center operations, or logistics coordination.

• Proficient spoken English (B2 level or higher).

• Native or fluent in Spanish.

• Proven experience managing customer calls, scheduling appointments, and coordinating calendars.

• Exceptional multitasking, time management, and problem-solving abilities.

• Capability to professionally manage upset customers and communicate delays or changes in schedule.

• Strong written English skills for emails, text communications, and service documentation.

• Proficient computer skills, accurate typing, and familiarity with digital scheduling tools.

• Ability to work remotely from Mexico, equipped with a computer, noise-canceling headset, private workspace, and a minimum internet speed of 50 Mbps.

• Must be able to operate as an independent contractor and provide valid CFDI invoices in Mexico.

• Experience in the U.S. home services sector, including HVAC, plumbing, electrical, construction, or field service industries.

• Familiarity with ServiceTitan, Housecall Pro, Jobber, FieldEdge, Workiz, or similar software applications.

• Previous experience coordinating technicians, field crews, or service appointments.

• Basic understanding of HVAC, plumbing, or electrical terminology.

• Familiarity with QuickBooks, invoicing, or billing documentation.

🏝️ Benefits

• Fully remote work from Mexico.

• Independent contractor status.

• Ability to issue valid CFDI invoices in Mexico.

• Prerequisites include a computer, noise-canceling headset, private workspace, and a minimum internet speed of 50 Mbps (not provided by the employer).