Bilingual Dispatcher / Scheduler

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming customer calls, texts, and emails.

• Schedule service appointments and provide estimates.

• Develop and modify daily schedules for technicians and field teams using field service software.

• Dispatch jobs, monitor arrival times, and inform customers about any delays or changes.

• Collaborate with Spanish-speaking teams and English-speaking clients, ensuring precise translation of information.

• Verify next-day appointments and follow up on outstanding estimates.

• Keep detailed job records, encompassing notes, photographs, parts utilized, and invoices prepared for billing.

• Elevate emergencies, complaints, and scheduling conflicts to the owner or operations manager.

• Become part of Cobalto Talent’s pre-qualified talent pool and be introduced to U.S. clients as job openings arise.

⛳️ Requirements

• A minimum of 2 years of experience in dispatching, scheduling, customer service, call center operations, or logistics coordination.

• Proficient spoken English (B2 level minimum/B2+).

• Native or fluent in Spanish.

• Experience in managing customer calls, scheduling appointments, and coordinating calendars.

• Excellent multitasking, time management, and problem-solving abilities.

• Capability to professionally manage upset customers and communicate about delays or schedule alterations.

• Proficient written English for emails, text messages, and service documentation.

• Competent in computer use, with accurate typing skills and familiarity with digital scheduling tools.

• Must be able to work remotely from Mexico with a computer, noise-canceling headset, private workspace, and an internet speed of at least 50 Mbps.

• Ability to operate as an independent contractor and issue valid CFDI invoices in Mexico.

• Experience with U.S. home services such as HVAC, plumbing, electrical, construction, or field service companies.

• Familiarity with software such as ServiceTitan, Housecall Pro, Jobber, FieldEdge, Workiz, or similar platforms.

• Experience in coordinating technicians, field teams, or service appointments.

• Basic understanding of HVAC, plumbing, or electrical terminology.

• Experience with QuickBooks, invoicing, or billing documentation.

🏝️ Benefits

• 100% remote work opportunity from Mexico.

• Independent contractor status.

• Flexibility to work from home in a private workspace.

• Requirements for remote work include a computer, noise-canceling headset, and a suitable internet setup.