Bilingual Dental Patient Coordinator

This is a fully remote position, open to applicants in Nicaragua.

📋 Description

• Act as the main point of contact for patients via phone, email, and text messaging.

• Handle incoming inquiries and make outbound calls for necessary follow-ups.

• Interact with patients in both English and Spanish.

• Provide appointment reminders and follow up on scheduled treatments.

• Address common questions and assist patients in navigating administrative procedures.

• Arrange new appointment bookings, confirmations, cancellations, and rescheduling.

• Keep provider calendars and appointment details up to date.

• Relay scheduling updates to both patients and the dental team.

• Review and confirm patient insurance eligibility and benefits.

• Collect coverage information and verify relevant insurance details prior to visits.

• Assist with dental billing tasks and payment posting activities.

• Support the follow-up of insurance claims and related documentation.

• Help patients comprehend routine insurance and payment information.

• Aid in patient registration, gathering intake information, and updating demographics.

• Enter and update data in dental practice management systems.

• Keep electronic patient records organized and accurate.

• Complete various administrative tasks, data entry, and routine reporting.

• Collaborate with internal staff to fulfill patient requests.

• Manage sensitive patient information in compliance with HIPAA regulations.

⛳️ Requirements

• Proficient in both English and Spanish, with strong written and spoken skills.

• Advanced English level (C1 or above).

• Minimum of 1–2 years of relevant experience in U.S. dental administration, healthcare administration, dental reception, medical scheduling, or insurance coordination.

• Familiar with dental office procedures and administrative workflows that involve patient interaction.

• Experience in appointment scheduling and insurance verification support.

• Knowledge of dental practice management software, such as Dentrix, Eaglesoft, Open Dental, or similar platforms.

• Excellent telephone communication and patient service capabilities.

• Ability to manage multiple administrative tasks while ensuring accuracy.

• Strong organizational skills and attention to detail.

• Understanding of patient confidentiality and compliance with HIPAA information handling.

• Capability to work independently and communicate effectively with a remote team.

• Clear and professional spoken English with a neutral accent.

• Previous experience providing remote support for a U.S.-based dental office.

• Familiarity with insurance claims follow-up, payment posting, and patient billing inquiries.

• Understanding of patient engagement and treatment follow-up processes.

🏝️ Benefits

• Work 100% remotely while providing support to a U.S.-based dental practice.

• Gain specialized experience in dental administration and patient coordination.

• Utilize bilingual communication skills in a patient-focused healthcare setting.

• Gain insights into dental scheduling, insurance verification, and office operations.

• Play a meaningful role in enhancing patient satisfaction and clinic efficiency.