Bilingual Dental Patient Coordinator

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Act as the primary liaison for patients via phone, email, and text messaging.

• Handle incoming inquiries and make outbound calls for necessary follow-ups.

• Interact with patients in both English and Spanish.

• Provide appointment reminders and follow up on scheduled treatments.

• Address common queries and assist patients with administrative processes.

• Organize patient appointments, including new bookings, confirmations, cancellations, and rescheduling.

• Ensure accurate management of provider calendars and appointment data.

• Relay scheduling updates to patients and the dental team.

• Review and confirm patient insurance eligibility and benefits.

• Collect coverage details and verify insurance information prior to visits.

• Assist with dental billing tasks and the posting of payments.

• Support follow-up on insurance claims and related documentation.

• Help with patient registration, intake details, and demographic updates.

• Enter and revise data in dental practice management systems.

• Maintain organized and precise electronic patient records.

• Carry out administrative duties, data entry, and routine reporting.

• Collaborate with internal staff to fulfill patient requests.

• Manage sensitive patient information in compliance with HIPAA regulations.

⛳️ Requirements

• Proficient in both English and Spanish, written and spoken.

• Advanced English language skills (C1 or above).

• Minimum of 1–2 years of relevant experience in U.S. dental administration, healthcare administration, dental reception, medical scheduling, or insurance coordination.

• Knowledge of dental office procedures and patient-facing administrative workflows.

• Experience in supporting appointment scheduling and insurance verification.

• Familiarity with dental practice management software, such as Dentrix, Eaglesoft, Open Dental, or similar platforms.

• Excellent telephone communication skills and patient service abilities.

• Capacity to manage various administrative tasks while ensuring accuracy.

• Strong organizational skills and attention to detail.

• Comprehension of patient confidentiality and HIPAA-compliant information management.

• Ability to work independently and communicate effectively with a remote team.

• Clear and professional spoken English with a neutral accent.

• Prior experience supporting a U.S.-based dental office remotely.

• Familiarity with insurance claims follow-up, payment posting, and patient billing inquiries.

• Understanding of patient engagement and treatment follow-up processes.

🏝️ Benefits

• Work 100% remotely while assisting a U.S.-based dental practice.

• Develop specialized expertise in dental administration and patient coordination.

• Utilize bilingual communication skills in a patient-focused healthcare setting.

• Gain insights into dental scheduling, insurance verification, and office operations.

• Play a meaningful role in enhancing patient satisfaction and clinic efficiency.