Bilingual Dental Patient Coordinator

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the main point of contact for patients via phone, email, and text messaging.

• Handle incoming questions and make outbound calls for follow-ups when necessary.

• Interact with patients in both English and Spanish.

• Provide reminders for appointments and follow up on scheduled treatments.

• Respond to routine inquiries and assist patients in navigating administrative tasks.

• Organize patient appointments, including new bookings, confirmations, cancellations, and rescheduling.

• Keep provider calendars and appointment details accurate.

• Relay scheduling updates to patients and the dental team.

• Verify patient insurance eligibility and benefits.

• Collect coverage information and confirm insurance details prior to visits.

• Assist with dental billing processes and payment posting.

• Support follow-up on insurance claims and related documentation.

• Aid in patient registration, intake information, and demographic updates.

• Input and revise information in dental practice management systems.

• Maintain organized and precise electronic patient records.

• Complete administrative duties, data entry, and routine reporting.

• Collaborate with internal staff to fulfill patient requests.

• Manage sensitive patient information in compliance with HIPAA regulations.

⛳️ Requirements

• Proficient in both English and Spanish, with strong written and verbal skills.

• Advanced English proficiency (C1 or higher).

• Minimum of 1–2 years of relevant experience in U.S. dental administration, healthcare administration, dental reception, medical scheduling, or insurance coordination.

• Knowledge of dental office procedures and patient-facing administrative workflows.

• Experience in appointment scheduling and insurance verification support.

• Familiarity with dental practice management software, such as Dentrix, Eaglesoft, Open Dental, or similar platforms.

• Strong telephone communication and patient service abilities.

• Capability to manage various administrative tasks while ensuring accuracy.

• Excellent organizational skills and meticulous attention to detail.

• Comprehension of patient confidentiality and HIPAA-compliant information management.

• Ability to work independently and communicate effectively within a remote team.

• Candidates must be comfortable handling both inbound and outbound patient calls.

🏝️ Benefits

• Work 100% remotely while assisting a U.S.-based dental practice.

• Develop specialized skills in dental administration and patient coordination.

• Utilize bilingual communication skills in a patient-focused healthcare setting.

• Gain experience in dental scheduling, insurance verification, and office operations.

• Play a significant role in enhancing patient satisfaction and clinic efficiency.