Bilingual Dental Appointment Specialist

This is a fully remote position, open to applicants in Brazil, +6 more countries.

📋 Description

• Professionally handle incoming patient calls in both English and Spanish.

• Transform potential patient inquiries into confirmed dental appointments.

• Establish rapport, address patient concerns, and assist callers in scheduling appointments.

• Clarify common dental procedures and introduce prospective patients to our practice.

• Manage the scheduling, rescheduling, and confirmation of patient appointments.

• Reach out to inactive patients and encourage them to resume their dental care.

• Follow up on unscheduled treatment plans and assist patients in booking appointments.

• Keep records of follow-ups and monitor appointment conversion efforts.

• Handle incoming calls, confirm appointments, and manage patient follow-ups.

• Respond to routine inquiries regarding dental services, procedures, and scheduling.

• Offer friendly, knowledgeable, and professional support to patients.

• Address common concerns independently and escalate clinical or complex inquiries when necessary.

• Maintain precise patient information and appointment records.

• Verify dental insurance eligibility and ensure active coverage.

• Confirm details about benefits, deductibles, copays, annual maximums, and coverage limitations.

• Contact insurance providers or utilize payer portals to gather benefit information.

• Record insurance verification results in the practice management system.

• Relay insurance information to both the dental team and patients.

• Identify coverage discrepancies and escalate issues for further investigation.

⛳️ Requirements

• Previous experience in a U.S. dental practice, ideally in roles such as dental reception, patient scheduling, treatment coordination, or appointment setting.

• Professional fluency in English and Spanish, with exceptional verbal and written communication skills.

• Demonstrated ability to convert patient inquiries into booked appointments.

• Practical experience in patient reactivation, follow-up calls, or scheduling unscheduled treatment plans.

• Strong understanding of common dental procedures, terminology, and patient scheduling workflows.

• Confident, articulate, persuasive, and professional communication skills over the phone.

• Capability to clearly explain dental services and address routine patient inquiries.

• Independent thinker with initiative, problem-solving abilities, and sound judgment.

• Competence to work efficiently with minimal supervision and limited foundational training.

• Experience with dental practice management systems.

• Familiarity with Open Dental, Flex, and RingCentral is preferred.

• Experience with dental insurance verification is beneficial but not required.

• Must be able to provide an NBI Clearance and/or Local Police Clearance prior to onboarding.

• Availability for video meetings with the camera on when necessary.

• Willingness to work designated U.S. business hours.

• Commitment to maintaining patient confidentiality and adhering to HIPAA privacy and security standards.

• Must have a reliable laptop or desktop computer.

• Stable high-speed internet connection with a minimum of 25 Mbps.

• Noise-canceling headset required.

• A functional webcam is essential.

• Must have a quiet and professional work environment.

• No dental or healthcare-related degree is necessary.

• No professional medical or dental license is required.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Optional Premium VPN Access.

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off.

• Access to Tools & Resources.

• Optional Performance-Based Incentives.

• Bonuses, incentives, or additional hours may be available based on performance.