Bilingual Customer Support Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Interact with clients of BMO bank through both inbound and outbound channels to assist with group insurance offerings.

• Offer general information regarding group insurance products and direct clients to suitable online resources and tools.

• Guide clients in completing applications via digital platforms.

• Assist customers in enrolling in travel insurance by walking them through the necessary steps.

• Achieve and surpass performance benchmarks including call handling, client satisfaction, and service quality standards.

• Leverage internal systems and tools to monitor interactions and facilitate client follow-ups.

• Recognize opportunities to improve the client experience through effective communication and service delivery.

• Remain updated on BMO Insurance products, market trends, regulatory changes, and competitor activities.

• Comply with regulatory guidelines and internal policies while ensuring no advisory services are rendered.

• Precisely document client interactions in line with compliance standards and audit requirements.

• Uphold BMO’s values by maintaining integrity and professionalism during client interactions.

⛳️ Requirements

• Proficiency in English and Bilingual (French/English) is mandatory.

• Prior experience in customer service, sales, or contact center settings is preferred.

• Excellent communication and interpersonal abilities with a client-centric approach.

• Capability to clearly articulate information and guide clients through various processes.

• Comfortable utilizing digital tools, CRM platforms, and virtual engagement methods.

• Results-driven with the ability to thrive in a fast-paced, performance-oriented environment.

• Possess a growth mindset with a true enthusiasm for ongoing learning and career development.

• Experience in customer retention and handling complaints is an advantage.

🏝️ Benefits

• Competitive salary, benefits, and incentive packages.

• Opportunities for continuous learning and professional development.

• Access to BMO’s comprehensive training resources.

• A dynamic, inclusive, and collaborative workplace culture.

• Health insurance coverage.

• Tuition reimbursement available.

• Accident and life insurance options.

• Retirement savings plans.

• Performance-based incentives.

• Discretionary bonuses.

• Additional perks and rewards.

• Accommodations provided upon request for candidates participating in all aspects of the selection process.