Bilingual Customer Success Agent – Spanish/English

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist in the operations of FMC’s Call Center

• Handle incoming calls and initiate outbound customer communications

• Address customer inquiries within designated timeframes

• Deliver outstanding customer service

• Retrieve loan details and provide accurate support

• Follow schedules, manage multiple tasks, and achieve deadlines

• Offer both verbal and written responses to customer queries

• Clarify policies and procedures while resolving customer issues

• Foster positive relationships with customers

• Ensure consistent and timely attendance

• Carry out additional related responsibilities as assigned

⛳️ Requirements

• Must reside in Jacksonville, FL

• Proficient in both Spanish and English

• High School Diploma or GED

• 0–1 years of relevant work experience preferred

• Capable of multitasking and thriving in a fast-paced setting

• Excellent verbal and written communication abilities

• Ability to adhere to schedules, meet deadlines, and respond within specified timeframes

• Commitment to maintaining confidentiality and data security

• Consistent and timely attendance

• Compliance with company policies and regulations

• No licensure or certification required