Bilingual Customer Service Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist clients, patients, and requestors by providing updates on the status of disability and FMLA paperwork requests.

• Offer comprehensive information to clients, patients, and requestors.

• Accurately document detailed notes in Med-Release for all actions taken.

• Respond efficiently to a high volume of customer calls and emails related to disability and FMLA paperwork.

• Deliver precise, brief, and timely customer service across various channels.

• Foster value-based relationships with customers to ensure satisfaction.

• Adhere to established procedures, guidelines, and policies.

• Perform data entry tasks and other assigned responsibilities.

• Securely send records to requestors via fax and/or email.

• Monitor the FMLA email to ensure messages are current.

• Achieve daily performance goals.

• Safeguard PHI and confidential client information, reporting any suspected unauthorized access, use, or disclosure.

⛳️ Requirements

• Strong written and verbal communication skills.

• Interpersonal abilities to cultivate successful working relationships with requestors, clients, and colleagues.

• Detail-oriented with the capability to resolve customer issues promptly.

• Excellent follow-up abilities and time management skills.

• Bilingual proficiency in English and Spanish.

• Reliable internet connection and a quiet workspace for remote work.

• Strong analytical and problem-solving capabilities.

• Minimum of 1 year of call center experience.

• Ability to multitask and prioritize responsibilities effectively.

• Eagerness to learn new skills.

• Typing speed of 50 words per minute.

• Proficient in computer applications, including Microsoft Office.

• High school diploma or GED is required.

• Previous experience in the medical industry is preferred but not mandatory.

• Capability to work independently and adapt to changes.

• Dependable, diligent, and maintain a professional demeanor.

• Must comply with HIPAA regulations and the organization's privacy and security policies.

• Timely completion of necessary company-sponsored and regulatory training programs.

🏝️ Benefits

• A collaborative and supportive work environment that values your ideas.

• Opportunities for professional development and career growth.

• Medical, dental, and vision insurance coverage.

• 401(k) matching contributions.

• Remote work opportunities available.

• Paid time off.

• Paid volunteer day of your choice.

• Employee assistance program.

• Life insurance coverage.

• Paid training sessions.

• Work-from-home flexibility.