Bilingual Customer Service Representative – Portuguese/Spanish

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the main point of contact for client inquiries and service requirements

• Address phone and email questions swiftly and professionally

• Handle inquiries related to insurance availability, eligibility, coverage details, policy modifications, endorsements, billing inquiries, certificates of insurance, and renewals

• Employ a customer-centric, needs-based review process to inform clients about insurance options

• Ensure precise documentation within the policy management system

• Report directly to the Customer Service Team Leader

• Work collaboratively with the CEO, underwriters, and internal sales team members

⛳️ Requirements

• Proficiency in Spanish and/or Portuguese

• Strong interpersonal skills and ability to work in a team

• Proven accountability and a customer-focused approach to all assigned responsibilities

• Capability to thrive in a high-volume, fast-paced setting while managing multiple priorities

• Familiarity with various insurance policies is preferred

• Exceptional customer service abilities

• Detail-oriented approach

• Excellent verbal and written communication skills

• A minimum of 1 year of customer service experience in the insurance sector is preferred

• High School Diploma or GED equivalent

🏝️ Benefits

• Comprehensive benefits package

• Opportunities for professional development and growth

• Collaborative and supportive work environment