Bilingual Customer Service Representative – Group and Individual Insurance

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist members from all over Canada

• Deliver customer service and support via email and phone

• Efficiently address and resolve callers’ inquiries

• Foster a positive team atmosphere

• Ensure the highest standard of customer service

• Complete comprehensive virtual paid training

• Work designated evening shifts during operating hours from 8:00 AM–9:00 PM AT, Monday to Friday

• Engage in shift-bid opportunities biannually, based on seniority and business requirements

• Maintain a secure, quiet, and distraction-free remote office setting

⛳️ Requirements

• High school diploma is mandatory; post-secondary education or equivalent experience preferred

• Bilingual proficiency in English and French, both written and spoken

• Excellent communication skills via email and phone

• Keen attention to detail in a fast-paced environment

• Ability to work autonomously in a remote setting

• Capability to sit while utilizing a computer and headset for extended periods

• Strong technical skills and proficiency in navigating multiple applications

• Problem-solving skills with a quick learning capacity

• Availability to work Monday to Friday shifts within 8:00 AM–9:00 PM AT

• Designated private workspace at home with a locked door and secure perimeter

• A quiet, distraction-free workspace, free from conflicting responsibilities

• A minimum of 2 years of successful experience in a Contact Centre environment

🏝️ Benefits

• Monday to Friday shifts concluding at 9 PM AT (No overnight shifts or weekends!)

• Comprehensive virtual paid training program

• Permanent full-time position with opportunities for advancement

• Flexible work arrangements promoting work-life balance, including remote and hybrid options

• All-inclusive health, vision, and dental plan that is fully employer-covered from day one

• 100% employer-matched Defined Contribution Pension Plan

• Annual Incentive Bonus

• Paid vacation time

• A gifted week of vacation in the first year

• Optional Vacation Purchase Program

• Opportunities for personal growth, learning, and career development

• Supportive leadership team

• Accommodations or adjustments available during the recruitment process