Bilingual Clinical Associate Program Manager – 14-month Fixed-Term

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver operational leadership and program coordination for assigned Immunology Patient Support Programs.

• Collaborate with Program Supervisors to facilitate daily program operations and service delivery.

• Oversee operational performance, staffing trends, workload distribution, capacity needs, KPIs, SLAs, quality metrics, and other operational indicators.

• Generate weekly, monthly, quarterly, and ad hoc reports for both internal and client stakeholders.

• Evaluate performance trends and pinpoint areas for enhancement.

• Monitor action plans and ensure the fulfillment of operational and client commitments.

• Assist in business reviews and governance meetings.

• Maintain program data integrity and ensure reporting accuracy.

• Conduct audits of CRM documentation, patient records, and operational reports.

• Validate client reports, dashboards, forecasting, and performance review data.

• Investigate data inconsistencies and implement corrective measures.

• Ensure compliance with documentation requirements, SOPs, work instructions, and program standards.

• Aid in client presentations, reports, governance materials, and meeting documentation.

• Coordinate product launches, indication expansions, and operational modifications.

• Assist in workforce planning, resource optimization, onboarding, training coordination, and operational readiness.

• Support quality management activities, audits, and corrective action plans.

• Monitor adherence to privacy, pharmacovigilance, regulatory, and program requirements.

• Collaborate with Operations, Quality, Analytics, Technology, Training, and Finance teams.

• Facilitate system enhancements, reporting improvements, operational projects, and continuous improvement initiatives.

• Undertake additional responsibilities as assigned by the Manager.

⛳️ Requirements

• Must hold a Registered Nurse license in good standing with the College of Nurses of their respective province.

• 3-5 years of experience in Patient Support Programs (PSP).

• Bilingual in French and English is mandatory.

• Knowledge of Immunology is an asset.

• At least 2 years of experience in a People Management position.

• Proven expertise in reimbursement, patient assistance programs, database elements, functionality, and operational processes.

• Understanding of technological trends and their strategic business impact on key clients.

• Familiarity with full-service call center programs.

• Capacity to interpret financial data and manage a budget.

• Strong background in customer/client management.

• Outstanding project management skills with a track record of organizing, planning, and executing projects from conception to implementation.

• Excellent analytical, conceptual, and problem-solving abilities with a proven history of developing new concepts for various projects.

• Strong critical thinking skills, with an ability to problem-solve and innovate creatively for internal or external stakeholders.

• Strong interpersonal and leadership capabilities; adept at developing and nurturing talent.

🏝️ Benefits

• Competitive Salary.

• Generous vacation entitlement.

• Wellness Program (5 paid days off for your well-being!).

• Paid Sick Days.

• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance.

• Employee & Family Assistance Program.

• RRSP Matching Program.

• Employee Development Program.

• Industry-leading, in-house corporate training offered throughout the year.

• Flexible working environment that encourages a healthy work-life balance.