Bilingual Client Intake Specialist, Mandarin & English

This is a fully remote position, open to applicants in China, +3 more countries.

📋 Description

• Act as the main point of contact for client communications via calls, emails, and social media, delivering professional bilingual support in Mandarin and English.

• Evaluate inquiries, determine client needs, arrange consultations, and assist potential clients throughout the intake procedure.

• Foster relationships with clients, follow up on inquiries, and facilitate the conversion of leads into retained clients.

• Achieve monthly sales and consultation objectives.

• Oversee calendars, inboxes, communications, and deadlines.

• Offer daily operational support to the management team.

• Keep accurate and current client records in CRM systems, including tracking interactions, follow-ups, and intake progress.

• Professionally communicate with clients, business partners, and third-party stakeholders.

• Work collaboratively with attorneys and team members to ensure effective communication, streamlined workflows, and high levels of client satisfaction.

⛳️ Requirements

• At least 2 years of experience in client relations, customer service, administrative support, or a similar role (required).

• Bachelor's degree in communications, business administration, or a related field preferred.

• Proficient in Mandarin and English, both in written and spoken forms (required).

• Previous experience with a U.S.-based law firm, especially in immigration law, is highly preferred.

• Knowledge of CRM software, virtual communication tools, and scheduling applications.

• Skilled in Microsoft Office Suite, email management systems, and virtual collaboration tools.

• Strong interpersonal abilities, attention to detail, and capacity to handle multiple tasks simultaneously.

• Dependable internet connection and a dedicated home office setup.

• Experience with communication platforms such as RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn.

• Availability during standard working hours of 8:00 AM to 5:00 PM Pacific Time (PST), or willingness to consider alternative shift arrangements.

• May be required to complete a brief video assessment simulating a role-specific scenario.

🏝️ Benefits

• Comprehensive training designed to ensure your success in the position.

• Continuous opportunities for professional development and career progression.

• A collaborative and empowering culture within a global team.

• Fully remote role based in Asia.

• Flexible scheduling to enhance productivity and work-life balance.

• Work from home without the need for commuting.

• Paid holidays for all U.S. federal holidays observed by the firm.

• Performance-based bonuses to acknowledge your contributions.

• Regular remuneration reviews to maintain fair and competitive pay.

• A supportive, growth-oriented, collaborative, and empowering work environment.

• An atmosphere that encourages innovation and continuous learning.