Bilingual Care Coordinator – Part-time, Weekends, Evenings

This is a fully remote position, open to applicants in Canada.

📋 Description

• Connect with prospective clients and guide them through the intake process.

• Assist clients who are uncertain about beginning therapy by highlighting its advantages.

• Conduct intake discussions with clients via phone or video, ensuring they are paired with the right therapists.

• Handle communications via email, phone, and live chat from clients, referral partners, and therapists in both English and French.

• Organize clinic and therapist schedules, oversee the waitlist, and enhance appointment management.

• Arrange therapy sessions and consultations while resolving any scheduling conflicts that arise.

• Oversee client insurance verification and manage billing communications.

• Administer video therapy rooms and address any technical issues that occur.

• Complete daily tasks, manage inboxes, and ensure smooth transitions with thorough tracking.

• Offer high-level administrative assistance to therapists, contributing to improved clinic efficiency.

• Navigate complex situations with advanced empathy and clinical insight, ensuring exceptional care for clients.

⛳️ Requirements

• Proficiency in English and French, both written and spoken.

• Demonstrated commitment to providing high-quality customer service.

• Empathetic and understanding demeanor in client interactions.

• Over 5 years of experience in healthcare, such as roles like medical receptionist, service navigator, intake specialist, or a related client care position.

• Proven experience in converting leads into clients and retaining current clients.

• Background in healthcare customer service, medical administration, or working with vulnerable populations.

• Experience in mental health services is a plus.

• Strong interpersonal and communication skills.

• Familiarity with collaborating with therapists or allied health professionals, along with proficiency in technology and software for scheduling, communication, and video conferencing.

• Experience with Jane and HubSpot is advantageous.

• Ability to multitask, manage schedules, and troubleshoot technical issues effectively.

• Capability to work independently as well as in a collaborative team environment.

• Regular availability on Saturdays and Sundays, in addition to midweek evenings until 8 PM Pacific Time.

• A dedicated, quiet workspace and a reliable internet connection are required.

• All calls involving personal health information must be conducted from a private space using a headset.

• This role is tailored for professionals focused on client care and administrative support, rather than those pursuing or planning a career as a therapist.

🏝️ Benefits

• An hourly wage of $25.00 for 25 to 35 hours of work per week.

• Fully remote work setup.

• Eligibility for health, dental, and vision benefits.

• Commitment to employment equity and diversity.

• Accommodations provided for applicants with disabilities during the recruitment process.