Bilingual Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver non-clinical assistance to patients and members via messaging, phone, and video.

• Facilitate care coordination by managing scheduling, follow-up outreach, connecting resources, and addressing non-clinical obstacles.

• Collaborate with nurses, providers, and operational teams on both inbound and outbound workflow requirements.

• Identify and report clinical concerns, symptom-related inquiries, urgent matters, and other issues that need licensed staff intervention.

• Resolve real-time technology, access, and service challenges.

• Assist with new workflows, operational projects, and various non-clinical responsibilities as business needs change.

⛳️ Requirements

• A minimum of 2 years of experience in a customer-facing, patient-facing, or healthcare support role.

• Excellent verbal and written communication abilities.

• Proficient typing skills with a speed of 45+ words per minute.

• Strong technical aptitude and the capacity to swiftly learn and navigate new systems and tools.

• Comfortable working with multiple technology platforms and systems concurrently.

• Ability to thrive in a fast-paced, dynamic environment.

• Exceptional organizational skills and meticulous attention to detail.

• Capability to identify when an issue needs escalation.

• Strong critical thinking abilities.

• Willingness to accept and apply constructive feedback.

• Bilingual proficiency in English and Spanish, both written and spoken.

• Availability to work at least 2 weekend shifts each month as well as some holidays.

• Must be able to complete a 4-week paid training period, Monday–Friday, from 9:00 AM to 5:00 PM.

• Preferred: experience in healthcare support within inpatient, outpatient, virtual, or contact center settings.

• Preferred: training or experience as a Nursing Assistant, Medical Assistant, or in a similar healthcare support position.

• Preferred: knowledge of medical terminology and the inpatient/outpatient healthcare landscape.

🏝️ Benefits

• 4-week paid training period (full-time).

• Remote-first work setting.

• Opportunity to influence your role, enhance your skills, and contribute to the company's future.

• Mission-driven, closely-knit team atmosphere.