Bilingual Call Center Representative

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Respond to a high volume of sensitive inbound calls from family members, hospice nurses, and funeral directors.

• Collect background information and service requests, ensuring accurate documentation in the company’s software.

• Prioritize urgent calls, executing emergency paging, warm transfers, or dispatching as needed.

• Translate and communicate messages in both English and Spanish.

• Navigate various web applications, directories, and tailored client instructions while managing live calls.

• Maintain regular and punctual attendance to support 24/7 service operations.

• Provide inbound communication assistance within the funeral service sector.

⛳️ Requirements

• Must reside in Florida, Georgia, North Carolina, South Carolina, or Texas.

• Must work from the address submitted upon hiring.

• Proficient in both verbal and written English and Spanish, with the capability to translate when necessary.

• Possess clear diction, a professional tone, and excellent written grammar and spelling.

• Ability to maintain composure, respect, and support in sensitive situations.

• Quick and precise typing skills.

• Familiarity with Windows applications and web platforms.

• Strong work ethic with an excellent attendance record.

• Personal computer must meet technical specifications during the initial 90-day period.

• Windows 11 or higher with a minimum of 1 GB free storage space.

• High-speed wired Ethernet connection with at least 50 Mbps download and 10 Mbps upload speeds.

• A dedicated USB wired headset with a microphone is required.

• Dual monitors with a minimum resolution of 1600x900 are necessary.

• Must be available for 40 hours per week during the 2nd shift.

🏝️ Benefits

• Employee Stock Ownership Plan (ESOP).

• Medical, Dental, and Vision Coverage.

• 401(k) with a competitive company match.

• Generous Paid Time Off (PTO).

• Paid training and continuous professional support.

• Employer-paid Life Insurance.

• Legal Assistance benefits.

• Company-issued hardware provided after successful completion of 90 days.