Bilingual Automotive Fixed Ops Specialist – Training and Implementation

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide expert training and support in both English and French to new and existing customers using PBS Dealer Management Software.

• Primarily conduct virtual training sessions to assist customers through the software implementation process.

• Deliver onsite training for new software installations as necessary.

• Acquire a comprehensive understanding of PBS software and the associated training methodologies.

• Demonstrate proficiency in data entry and essential operational tasks.

• Independently oversee and conduct assigned training sessions within the primary area of focus.

• Serve as an installation resource independently.

• Address assigned DTO Cornerstone tickets in a prompt manner.

• Navigate and showcase the PBS DMS system while ensuring exceptional customer service.

• Respond swiftly to both internal and external training inquiries.

• Document issues by writing tickets and escalate them to the appropriate teams as needed.

• Keep up-to-date with the evolving process documentation.

• Share knowledge across different teams and contribute to collective learning and development.

• Broaden product knowledge and engage in cross-training opportunities.

• Foster a collaborative and positive team atmosphere.

• Carry out additional duties and responsibilities as assigned.

⛳️ Requirements

• Proficient in both French and English (speaking, reading, writing).

• 1-2 years of experience in a car dealership environment, specifically in Fixed Operations.

• Strong computer skills, particularly with Microsoft Office Suite (Outlook, Word, Excel).

• Ability to quickly learn and adapt to new software applications.

• Willingness to travel within Canada and the USA for up to 2 weeks per month.

• Valid passport, U.S. visa (if applicable), and a full driver’s license are required.

• Excellent communication skills, including public speaking and presentation abilities.

• Experience with PBS software is a significant advantage.

• Background in facilitating both in-person and virtual training sessions is highly desirable.

• Strong problem-solving and troubleshooting capabilities.

• Effective time management and organizational abilities.

• Capability to multitask and set priorities effectively.

• Exceptional documentation skills.

• High School Diploma is required.

🏝️ Benefits

• Professional Development – Ongoing training, industry certifications, and clear pathways for career growth.

• Travel Opportunities - Opportunities to travel across Canada, the U.S., and the Caribbean.

• Comprehensive health benefits - Medical and dental coverage to enhance your well-being.

• Paid Time Off – Generous PTO to enable you to recharge and maintain a healthy work-life balance.

• Inclusive culture - A collaborative and supportive team environment where your ideas and voice are valued.

• Employee recognition - Regular appreciation programs and performance-based incentives.

• Competitive compensation package.

• Up to $4,800 annually in product certification bonuses.

• Attractive travel incentive bonuses.

• Additional performance-related incentives.

• Generous referral bonuses.

• Staff discounts – Exclusive savings with partners such as GM, Dell, and more.

• Continuous training, certifications, and growth opportunities.

• Medical and dental coverage.

• Paid time off, personal days, and holidays.

• Appreciation programs and performance incentives.

• Staff discounts – GM, Dell, GoodLife, etc.