Bilingual Administration, Copay Assistant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Follow up with patients based on the approved cadence to gather updates related to reimbursement and information necessary for case progression.

• Accurately and promptly update and maintain patient files.

• Assist in reimbursement processes by collecting, reviewing, and documenting coverage, claims status, and patient access information.

• Address reimbursement challenges, coverage barriers, and case-specific issues.

• Document Adverse Events identified during patient interactions in accordance with company policies and procedures.

• Keep precise and current records in relevant systems and department files.

• Gather reimbursement-related information for reporting, tracking, and case management purposes.

• Collaborate with internal team members and management to resolve case-related and workload-related challenges.

• Foster positive and professional relationships with colleagues, management, and internal stakeholders.

• Adhere to policies, procedures, privacy regulations, safety protocols, and program guidelines.

• Carry out related reimbursement support tasks as assigned.

⛳️ Requirements

• Completion of post-secondary education in a relevant field.

• 1-3 years of experience in an administrative capacity within a pharmaceutical environment.

• Comprehensive knowledge of the Microsoft Office Suite applications.

• Demonstrated accuracy in processing substantial volumes of data.

• Excellent communication and interpersonal abilities.

• Capability to work both independently and collaboratively within a team setting.

• Flexibility to adapt to change and acquire new skills as necessary.

• Bilingual proficiency in French and English.

• High School Diploma/GED or equivalent experience is required.

• A minimum of 2 years of experience in administrative support, clerical operations, document management, or a related field is required.

• Proficient written and verbal communication skills.

• Strong organizational skills and attention to detail.

• Analytical thinking to compile information, identify inconsistencies, and assist with routine reporting.

• Ability to address routine problems utilizing standard procedures and sound judgment.

• Proficiency with standard productivity tools.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.