Benefits Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle incoming calls

• Respond to inquiries about kits dispatched to beneficiaries

• Guide beneficiaries through the necessary forms to initiate their benefits

• Monitor and manage stop and reissuing cases

• Work with death kits

• Oversee email correspondence

• Collaborate with team members

• Assist participants and beneficiaries by addressing benefit-related questions and providing support throughout the benefits process

⛳️ Requirements

• Must be at least 18 years of age

• Hold a High School Diploma or an equivalent qualification

• Successfully pass a criminal background check and drug screening

• Possess knowledge of pension accounts (DB skills)

• Demonstrate strong organizational abilities

• Exhibit excellent time management skills

• Maintain a strong customer service orientation with clear, professional communication and the capacity to follow instructions precisely

• Achieve minimum requirements on an internet speed test: download speed of 25 Mbps or greater, upload speed of 5 Mbps or greater, and a ping of 175 ms or less

• Have the capability to connect to a modem/router via an Ethernet cable

• Must reside in a qualifying US state or municipality; currently, the company is not hiring in AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA, or the specified metro areas

🏝️ Benefits

• Compensation for training

• Opportunities for career advancement

• Comprehensive benefit packages

• Positive work environment

• Health insurance coverage

• Optional dental and vision programs

• Life and disability insurance

• Retirement savings plan

• Paid holidays

• Paid time off (PTO) or vacation and/or sick leave

• Potential eligibility for bonuses or incentives based on business needs