Benefits Call Center Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service in the role of Benefits Call Center Coordinator

• Oversee multiple workflows and projects within a dynamic and fast-paced setting

• Adhere to instructions, scripts, and established procedures

• Manage high volumes, competing priorities, and urgent requests

• Respond to inquiries related to benefits administration, encompassing eligibility, enrollments, and life events

• Navigate various applications and research solutions across more than 10 systems

• Achieve productivity, quality, and Service Level Agreement (SLA) targets

• Successfully complete a mandatory paid training program

• Work an 8-hour shift scheduled between Monday and Sunday, from 4:40 a.m. to 8:00 p.m. EST

⛳️ Requirements

• Must be at least 18 years of age

• Possess a High School Diploma or equivalent

• Ability to successfully pass a criminal background check

• Prior experience in customer service and/or call center environments

• Demonstrate outstanding customer service and communication skills

• Proficient in navigating multiple applications and researching solutions across 10+ systems

• Capable of completing a mandatory paid training program successfully

• Strong multitasking skills are essential

• Adaptable with a willingness to quickly learn new processes

• Required to pass an internet speed test (download speed of 25 Mbps or higher, upload speed of 5 Mbps or higher, and ping rate of 175 ms or lower)

• Must connect to a modem/router via an ethernet cable

• Reside in a qualifying state within the United States where compensation complies with applicable wage regulations

• Currently not hiring in AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA, or the specified metro areas

• Ability to effectively manage multiple tasks and workflows simultaneously

• Competence in following instructions, scripts, and documented procedures

• Maintain professionalism under pressure

• Strong attention to detail

• Collaborate effectively as a reliable team player

• Maintain professionalism, accuracy, and composure while managing high volumes and urgent requests

• Proven ability to balance multiple tasks and projects while meeting productivity, quality, and SLA standards

• Solid understanding of benefits administration functions, including eligibility, enrollments, life events, and related inquiries

• Excellent organizational and time-management capabilities

• Proficiency in Microsoft Office applications (Outlook, Word, Excel) and virtual collaboration tools

🏝️ Benefits

• Paid Training

• Opportunities for Career Advancement

• Comprehensive Benefit Options

• Positive Work Environment

• Health Insurance Coverage

• Optional Dental and Vision Programs

• Life and Disability Insurance

• Retirement Savings Plan

• Paid Holidays

• Paid Time Off (PTO) or Vacation and/or Sick Leave

• Potential eligibility for bonuses or incentives based on business needs