Behavioral Health – Insurance, Scribing, Admin

This is a fully remote position, open to applicants in United States.

📋 Description

• Confirm patient insurance eligibility and benefits for behavioral health services.

• Examine coverage specifics, benefits, copays, deductibles, and authorization criteria.

• Provide assistance with claim rejections and denials.

• Follow up on unresolved insurance and claims-related matters.

• Keep precise records of insurance and patient information.

• Organize and oversee patient appointments.

• Aid in patient intake and manage administrative documents.

• Address patient inquiries through phone, email, or other communication methods.

• Maintain a systematic patient scheduling process.

• Deliver professional support to patients while ensuring confidentiality.

• Draft succinct session summaries for documentation purposes.

• Input or format session summaries for the VA/provider to incorporate into the EHR.

• Guarantee that documentation is organized, precise, and timely.

• Adhere to documentation and privacy protocols.

• Reach out to local healthcare offices and practices to introduce the practice and set up lunch-and-learn events.

• Follow up with offices and keep outreach records updated.

• Coordinate calendars and schedules for meetings and events.

• Assist with fundamental marketing and administrative duties.

• Maintain calendars and organize appointments.

• Help with personal assistant and administrative tasks as assigned.

• Support daily organization and follow-up activities.

⛳️ Requirements

• Prior experience in healthcare administration, behavioral health, medical billing, insurance verification, or a related field.

• Experience in verifying insurance benefits and addressing claim issues is highly preferred.

• Comfortable handling sensitive and confidential patient data.

• Strong attention to detail and excellent organizational capabilities.

• Exceptional written and verbal communication skills in English.

• Comfortable interacting with patients, healthcare offices, and insurance providers.

• Ability to manage multiple tasks and prioritize independently.

• Experience with EHR/EMR systems is a plus.

• Familiarity with scribing or medical documentation.

• A reliable internet connection and a suitable home office setup are required.

• Minimum internet speed of 50 Mbps for both upload and download.

• A verified backup internet solution is essential; mobile phone hotspots are not acceptable.

• A backup power source, such as a UPS or generator, is required.

• A quiet and professional workspace suitable for voice work is necessary.

• A noise-canceling headset is mandatory.

• A dependable computer capable of running software systems and a softphone concurrently.

• Windows 11 or the latest Apple OS/Update is required.

🏝️ Benefits

• Competitive hourly wage.

• Timely payments guaranteed.

• Payments processed through Wise.

• Comprehensive direct client training provided.

• A dedicated Account Manager as your primary contact.

• Stable, long-term placement with a growing U.S.-based company.

• Exposure to a diverse array of modern SaaS platforms.

• Opportunities for increased responsibilities as the company expands.

• Recognition for tenure among long-term team members.

• Clear paths for escalation.

• 100% remote work — operate from home.

• A supportive team culture across all accounts.

• Potential for increased hours or additional accounts based on performance.

• Enhance your U.S. industry experience.

• Exposure to various practice types and platforms.

• Strengthen your resume with verified, reputable U.S. client experience.

• We value loyalty and acknowledge those who grow with us.