Behavioral Health Front Desk, Insurance Verification

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming patient calls swiftly and with professionalism

• Place outbound calls to patients as required

• Attend to patient concerns with patience, empathy, and professionalism

• Offer general information and direct inquiries to the appropriate team member

• Maintain a comforting and reassuring phone demeanor with anxious or distressed patients

• Schedule, reschedule, and cancel patient appointments

• Coordinate appointments among various clinicians

• Confirm appointments and conduct follow-ups with patients

• Keep clinician schedules accurate and organized

• Verify patient insurance eligibility and benefits

• Collect and accurately record insurance information

• Identify and follow up on any missing or incorrect information

• Escalate insurance-related issues that require further review

• Monitor and address administrative requests throughout the shift

• Maintain precise patient and administrative records

• Perform data entry and routine administrative tasks

• Assist with front-desk and practice operations

• Adhere to established workflows, SOPs, and HIPAA regulations

• Participate in a brief morning meeting to review priorities and coordinate daily activities

• Complete additional administrative and back-office tasks generally after 5:00 PM

⛳️ Requirements

• Exceptional spoken English with clear enunciation and strong conversational abilities

• Friendly, professional, and confident telephone presence

• Strong listening and communication capabilities

• Genuine empathy and patience when engaging with patients

• Previous experience in a medical, healthcare, behavioral health, or similar patient-facing role is highly preferred

• Experience in appointment scheduling and/or insurance verification

• High attention to detail and organizational skills

• Ability to handle sensitive and confidential information appropriately

• Comfortable working in a HIPAA-compliant setting

• Proficient in working through a Microsoft Virtual Desktop or similar remote desktop environment

• Reliable internet connection and professional remote work setup

• Ability to work independently while adhering to established processes

• Availability to work Monday through Friday, 9:00 AM to 6:00 PM client local time

• Capability to work 40 hours per week

🏝️ Benefits

• Competitive hourly wage

• Timely payments, every time

• Payments facilitated via Wise

• Direct training provided by the client

• Dedicated Account Manager as your primary contact

• Stable, long-term position with an expanding U.S.-based company

• Exposure to a variety of modern SaaS platforms

• Opportunities for increased responsibilities as the company grows

• Tenure recognition for long-term team members

• Clear pathways for escalation

• 100% remote work — operate from home

• Supportive team culture across all accounts

• Possibility for increased hours or additional accounts based on performance

• Enhance your U.S. industry experience

• Exposure to various practice types and platforms

• Strengthen your resume with verified, legitimate U.S. client experience