Banking Service Technician – ATMs

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Address, diagnose, and resolve service issues for field service customers.

• Install equipment and service existing clients by responding to service inquiries.

• Install, repair, rebuild, and maintain remote drive-up systems and associated audio/video equipment.

• Manage locking mechanisms including drawer locks, vaults, secure keyways, and banking-specific systems.

• Install, program, test, repair, and service drive-up, locksmith, and electronic systems.

• Repair or replace any damaged components of remote units.

• Troubleshoot, repair, and replace components of remote audio and video equipment.

• Install, configure, and support network systems and equipment for designated projects.

• Conduct preventative maintenance.

• Mentor junior staff members.

• Handle moderately complex installations such as alert systems.

• Install new units, finalize connections, test systems, and provide training.

• Respond swiftly to customer service, maintenance, emergency, and after-hours requests.

• Identify project challenges and assist in developing strategies to reduce costs and schedule deviations.

• Inspect completed work to ensure it meets specifications, requirements, and manufacturer compliance.

• Clean, maintain, adjust, calibrate, and service equipment as needed.

• Collaborate with team members to enhance operational efficiency.

• Advise management on customer satisfaction, product performance, installation methods, standards, and product enhancements.

• Uphold a professional image while performing other assigned duties.

⛳️ Requirements

• Availability for full-time work.

• Proficient in at least one area of specialization: locksmithing, drive-up systems, or electronics.

• Competent in lock work and the forced opening of safes and safe deposit boxes.

• Understanding of maintenance and repair procedures for drive-up systems.

• Additional knowledge in alarm systems and CCTV.

• Strong troubleshooting abilities for malfunctioning equipment or software systems.

• Capability to install, program, test, repair, and service banking systems and equipment.

• Proficient in installing, configuring, and supporting network systems and equipment.

• Ability to conduct preventative maintenance.

• Capable of responding to customer service, scheduled maintenance, emergency, and after-hours service calls.

• Must work in accordance with state and local regulations, best practices, and health and safety policies.

• Ability to inspect completed work for adherence to specifications and manufacturer requirements.

• Valid driver's license; CDL is not mandatory.

🏝️ Benefits

• 10 Company Holidays and Paid Time Off starting with 13 days annually.

• Fun & Laughter Day Off.

• Medical, Dental & Vision Plan.

• Life insurance & Disability Plan.

• Wellness Program.

• 401K Matching Plan.

• Colleague Assistance Program.

• Tuition reimbursement.

• Competitive salary and compensation structure.

• Vehicle reimbursement plan or provision of a company vehicle.

• Corporate Social Responsibility Day.

• Cell phone reimbursement (if applicable).

• Paid parental leave.