Banking Service Technician

This is a fully remote position, open to applicants in New York.

📋 Description

• Diagnose, repair, and carry out preventive maintenance on banking security equipment, which includes cameras, access controls, and alarm systems.

• Install, program, test, repair, and maintain drive-up systems, locksmith services, and electronic equipment.

• Install, repair, rebuild, and service remote drive-up systems along with audio and video equipment.

• Manage locking mechanisms including drawer locks, vaults, secure keyways, and other banking-specific systems.

• Assist with electrical and electronics projects.

• Install, configure, and provide support for network systems and equipment as needed.

• Attend to customer service requests, scheduled maintenance, emergencies, and after-hours service calls.

• Set up new units, carry out final connections and testing, and deliver training sessions.

• Recognize project challenges and contribute to strategies that reduce costs and schedule delays.

• Review completed work to ensure compliance with specifications, requirements, and manufacturer standards.

• Estimate costs for replacement equipment, including time and materials.

• Clean, maintain, adjust, calibrate, and service work-related equipment.

• Guide less experienced staff and escalate only the most complex issues to higher levels.

• Collaborate with team members and inform management about customer satisfaction, product performance, installation methods, standards, and potential improvements.

• Perform tasks according to regulations, best practices, and the company's health and safety policies.

⛳️ Requirements

• High School diploma/GED or equivalent experience.

• Proficient understanding of banking-industry drive-up, locking, and electronic systems.

• Fundamental knowledge of DVRs and NVRs connected to remote systems.

• Strong grasp of mechanical and electrical systems.

• Excellent oral and written communication abilities.

• Customer-centric mindset.

• Capability to adapt effectively to changing circumstances or information.

• Preferred but not mandatory: technical diploma and/or relevant trade experience, such as electrician experience.

• Preferred but not mandatory: one year of technician experience in a commercial, industrial, or facilities operation environment.

• Preferred but not mandatory: experience in electronic, fire alarm and life safety, and/or building automation sectors.

• Must have expertise in at least one specialization: locksmithing, drive-up systems, or electronic security.

• Must adhere to applicable regulations, best practices, and company health and safety policies.

• Must possess a valid driver's license (the position requires 'Drive' but is 'Not CDL').

🏝️ Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.

• Fun & Laughter Day Off.

• Medical, Dental & Vision Plan.

• Life insurance & Disability Plan.

• Wellness Program.

• 401K Matching Plan.

• Colleague Assistance Program.

• Tuition reimbursement.

• Vehicle reimbursement plan or company vehicle.

• Corporate Social Responsibility Day.

• Cell phone reimbursement (if applicable).

• Paid parental leave.