Backend Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver administrative assistance for utilization management programs and processes.

• Accurately and promptly review, process, and maintain information and records.

• Facilitate communication between internal teams and external stakeholders.

• Aid in operational activities to ensure appropriate care and service delivery for members.

• Adhere to established policies, procedures, and work instructions.

• Manage workload priorities, uphold quality standards, and achieve performance expectations.

• Collaborate with team members to further departmental and business goals.

• Execute tasks under general supervision while exercising judgment within set guidelines.

• Carry out administrative, clerical, operational, customer support, and computational duties.

• Complete data entry tasks and assist with utilization management communications.

⛳️ Requirements

• Proven experience in providing administrative, operational, customer service, or technical support within a professional setting.

• Excellent verbal and written communication skills.

• Capability to interact effectively with a diverse range of audiences.

• Proficiency in Microsoft Word, Excel, and Outlook.

• Quick to learn new systems and technologies.

• Ability to work independently in a remote environment.

• Reliable internet connection that meets company standards, with a minimum of 25 Mbps download and 10 Mbps upload speed.

• Strong organizational skills and meticulous attention to detail.

• Capacity to handle multiple priorities in a fast-paced environment.

• Dedication to exceptional service and enhancing customer and member experiences.

• Experience with electronic medical records (EMR), healthcare documentation, or case management systems is preferred.

• Familiarity with medical terminology, healthcare coding, or ICD-10 classifications is preferred.

• An associate's or bachelor's degree in Business, Healthcare Administration, Finance, or a related field is preferred.

• Previous experience in customer service, member service, or call center roles is preferred.

• Experience in supporting Utilization Management, Prior Authorization, Care Management, or related healthcare operations is preferred.

• A dedicated workspace free from ongoing interruptions to protect member PHI/HIPAA information.

🏝️ Benefits

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Company-provided telephone equipment.

• Bi-weekly internet expense payments for employees working from home in California, Illinois, Montana, or South Dakota.

• Flexibility in scheduling HireVue interviews.