AWS Solution Architect

This is a fully remote position, open to applicants in India.

📋 Description

• Ensure the success of customers in developing and launching Amazon Connect solutions

• Perform technology assessments and audits to assess the transition to the AWS Connect CCaaS platform

• Conduct reviews of business processes to discern customer requirements and workflows

• Educate clients on the value propositions of AWS and engage in architectural discussions

• Lead customer exploration, create project ROI cases, and present ROI estimates and presentations

• Convert customer needs into contact center designs utilizing AWS best practices and services

• Supervise and mentor technical teams delivering Salesforce and AWS Cloud solutions on schedule, within budget, and to high-quality standards

• Serve as a liaison between technical teams and business stakeholders, articulating technical concepts while managing expectations and priorities

• Promote best-practice contact center design throughout the solution delivery process

• Oversee project and customer communications

• Provide end-user training and documentation

• Spearhead enterprise-level projects with minimal guidance from senior management

• Facilitate vision and strategy discussions with leadership in contact centers and customer service

⛳️ Requirements

• Experience in customer-facing contact centers

• Proficiency in building integrations across WFM, CRM, and contact center solutions

• Familiarity with communication protocols and APIs such as WebRTC and SIP

• Practical scripting/coding experience in Python, Java, C#, .NET, or Node.js

• Strong communication and presentation skills with executives, IT management, and customers

• Experience with API integration

• Excellent troubleshooting and debugging abilities

• Knowledge of CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing

• Understanding of automation tools and frameworks such as Jenkins, GitLab CI/CD, and CodeDeploy

• Knowledge of contact center architecture

• Background in technology/software sales, pre-sales, or consulting

• Advanced knowledge of AWS services and cloud architecture

• Familiarity with Salesforce and Salesforce Service Cloud

• Understanding of contact center products on platforms like Genesys, Cisco, Avaya, and Twilio

• Experience with Workforce Management solutions

• Experience with outbound dialers and campaign management

• Knowledge of Agile and Scrum software development methodologies

• AWS Cloud Practitioner Certification

• AWS Developer Associate Certification or Professional

• AWS Solution Architect Certification or Professional

• Salesforce Certified Administrator

🏝️ Benefits

• Options for remote and in-person work

• Flexible work arrangements

• Anticipated travel commitment of up to 25% for specific roles

• Company town halls and meetings

• Team celebrations and events