AVP, Life Insurance Operations

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Develop and implement the Life Inforce operations strategy in line with U.S. Operations leadership and overarching Life business objectives.

• Spearhead the comprehensive transformation of customer and producer experiences.

• Merge front- and back-office operations effectively.

• Promote straight-through processing and enhance shared capabilities.

• Lead a global team of over 150 employees and contingent workers.

• Align talent with key objectives while promoting accountability, growth, recognition, and company values.

• Propel operational excellence through the use of performance metrics, business intelligence, industry benchmarks, centralized planning, and systematic evaluation.

• Assess service, quality, efficiency, and financial implications.

• Collaborate across Operations, Distribution, Product, Shared Services, and international divisions.

• Address cross-functional challenges and refine processes.

• Provide scalable solutions that support growth initiatives.

• Manage policy administration, vendor relationships, controls, and emerging risks.

• Guarantee accurate and timely service, effective contract and quality management, regulatory compliance, and proactive risk mitigation.

⛳️ Requirements

• Over 10 years of progressive leadership experience managing large-scale operations or administrative functions and executing complex, enterprise-level projects.

• Demonstrated success in driving operational transformation, process automation, service excellence, and achieving sustainable efficiency improvements.

• Extensive knowledge of the financial services sector, business operations, and regulatory and risk factors.

• Strong financial and commercial insight, including crafting business cases, assessing investments, and overseeing financial commitments.

• Outstanding executive communication, influencing, negotiation, and conflict resolution abilities.

• Capability to align senior stakeholders and cross-functional teams effectively.

• Strategic, analytical, and solutions-oriented leadership in complex, dynamic, and uncertain environments.

• Proficient in change management and organizational leadership.

• Experience in developing collaborative, high-performing teams.

• Postgraduate degree or relevant professional certification is preferred.

🏝️ Benefits

• Flexible work environment.

• Health insurance.

• Dental insurance.

• Mental health benefits.

• Vision insurance.

• Short- and long-term disability coverage.

• Life and AD&D insurance coverage.

• Adoption/surrogacy benefits.

• Wellness benefits.

• Employee/family assistance plans.

• Retirement savings plans, including pension/401(k) savings plans.

• Global share ownership plan with employer matching contributions.

• Financial education and counseling resources.

• Up to 11 paid holidays annually.

• 3 personal days annually.

• 150 hours of vacation annually.

• 40 hours of sick time annually, or more if required by law.

• Statutory leaves of absence.

• Incentive compensation linked to business and individual performance.