Licensed Insurance Agent – Property & Casualty

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with members through phone, email, and various other channels regarding quotes, new policies, billing inquiries, underwriting questions, and policy modifications.

• Establish rapport and trust by understanding the needs of members and providing accurate solutions.

• Execute endorsements, cancellations, and coverage updates in line with regulations and internal policies.

• Work collaboratively with insurance carriers and internal teams to resolve issues effectively.

• Maintain necessary certifications and enhance product knowledge.

• Achieve service quality, responsiveness, and member satisfaction goals.

• Deliver a seamless and personalized remote customer experience utilizing multiple systems and communication channels.

⛳️ Requirements

• A High School diploma or GED is required.

• A minimum of 6 months of customer service experience is mandatory.

• An active Property & Casualty or Personal Lines license is required.

• Excellent written and verbal communication skills are essential.

• Capability to multitask across various applications while maintaining focus and accuracy.

• Typing speed of 20 WPM with 90% accuracy is necessary.

• A solid understanding of insurance compliance and regulatory standards is required.

• Strong research skills and proficiency with the internet are essential.

• Basic technical troubleshooting skills and comfort with digital tools are needed.

• An internet connection via wired ethernet is required; Wi-Fi, satellite, cellular hotspot, or cellular Internet are not acceptable.

• Required upload speed of 5 Mbps and download speed of 50 Mbps.

• Internet Service Provider stability with 1% or less packet loss and latency under 100ms is needed.

• A cell phone or tablet capable of installing the required 2FA software must be available.

• A quiet, controlled environment is required during the interview process.

🏝️ Benefits

• Medical, Dental & Vision Coverage with a variety of plan options.

• Telemedicine & Mental Health Support services.

• Paid Time Off (PTO) that increases with tenure.

• 401(k) plan with Company Match.

• Employee Assistance Program (EAP) offering free counseling and wellness resources.

• Company-Paid Life & Disability Insurance.

• Tuition-Free Business Degrees available through Rochat School of Business for employees and their eligible family members.

• Voluntary Benefits including accident, critical illness, hospital coverage, and more.

• Legal assistance services.

• Identity protection services.

• Pet insurance options are available.

• Qualfon will supply all necessary equipment.