AVP, Life Insurance Operations

This is a fully remote position, open to applicants in Connecticut, +5 more states.

📋 Description

• Develop and implement the Life Inforce operations strategy in alignment with U.S. Operations leadership and overarching Life business priorities.

• Spearhead the comprehensive transformation of experiences for customers and producers.

• Integrate operations across front and back offices while enhancing straight-through processing.

• Expand shared capabilities to facilitate New Business growth.

• Manage a global workforce comprising over 150 employees and contingent resources.

• Align talent with priority outcomes, promoting accountability, development, recognition, and adherence to company values.

• Foster operational excellence by utilizing performance metrics, business intelligence, industry benchmarks, centralized planning, and disciplined measurement.

• Assess service quality, efficiency, and financial impact.

• Collaborate across Operations, Distribution, Product, Shared Services, and global business units.

• Tackle cross-functional challenges and enhance processes.

• Provide scalable solutions that support growth.

• Supervise policy administration, vendor management, controls, and emerging risks.

• Ensure timely and accurate service, contract management, quality oversight, regulatory compliance, and proactive risk mitigation.

• Lead essential functions related to life payments, policy modifications and information, licensing, commissions, and administration of in-force policies.

• Advocate for digital transformation and develop scalable solutions.

⛳️ Requirements

• A minimum of 10 years of progressive leadership experience managing large-scale operations or administrative functions, successfully executing complex, enterprise-level initiatives.

• Proven track record in driving operational transformation, process automation, service excellence, and sustainable efficiency enhancements.

• In-depth knowledge of the financial services sector, business operations, and regulatory and risk considerations.

• Strong financial and commercial insight, including the ability to construct business cases, assess investments, and manage financial obligations.

• Exceptional skills in executive communication, influencing, negotiation, and conflict resolution.

• Capability to align senior stakeholders and cross-functional teams effectively.

• Strategic, analytical, and solution-oriented leadership style.

• Sound judgment in complex, dynamic, and ambiguous situations.

• Demonstrated proficiency in change management and organizational leadership.

• Experience in building collaborative, high-performing teams.

• Postgraduate degree or relevant professional certification is preferred.

🏝️ Benefits

• Incentive programs and compensation linked to both business and individual performance.

• Flexible working environment.

• Comprehensive health, dental, mental health, and vision coverage.

• Short- and long-term disability insurance.

• Life and AD&D insurance provisions.

• Adoption/surrogacy and wellness benefits.

• Employee and family assistance programs.

• Retirement savings options, including pension and 401(k) plans.

• Global share ownership plan featuring employer matching contributions.

• Financial education and counseling resources.

• Up to 11 paid holidays each year.

• 3 personal days each year.

• 150 hours of vacation annually.

• 40 hours of sick leave annually, or more as mandated by law.

• Statutory leaves of absence.

• Remote working arrangement.