AVP Collections – Loss Mitigation

This is a fully remote position, open to applicants in Alaska, +7 more states.

📋 Description

• Plans, oversees, and directs the daily operations of the Collections – Loss Mitigation team.

• Reaches out to members with overdue loans to secure payments and establish payment plans.

• Manages repossession and foreclosure processes for loans that are in default.

• Compiles comprehensive reports and presents findings to Executive Leadership and Credit Committees.

• Assigns charged-off loans to external collection agencies and initiates civil litigation when necessary.

• Guarantees accurate and fair credit reporting, ensuring timely responses to disputes.

• Oversees legal collections and loans that are currently in bankruptcy.

• Directs recovery initiatives for charged-off debts.

• Produces monthly, weekly, and daily reports on collections.

• Leads a professional collections team and drives initiatives for process enhancements.

• Tracks and reports on collections and Loss Mitigation operations while conducting monthly quality and productivity audits.

• Ensures adequate coverage for inbound and outbound calls, allocating resources effectively in a regional call center setting.

• Monitors the performance standards and service levels of employees.

• Guides, trains, coaches, and develops team members; conducts evaluations and recommends personnel actions.

• Develops and maintains policies and procedures, ensuring adherence to compliance standards.

• Manages the repossession process and optimizes returns on repossessed and foreclosed assets.

• Reviews bankruptcy accounts and oversees related reports and agreements.

• Handles credit report disputes within mandated timeframes.

• Utilizes analytics to project recovery outcomes.

• Assists in special projects and activities focused on continuous improvement.

• Maintains confidentiality regarding member and sensitive information.

⛳️ Requirements

• A minimum of four years of relevant experience or a combination of education, experience, and training is required.

• At least 3 years of management experience is mandatory.

• Proven track record of achieving high recovery rates to mitigate gross charge-offs.

• Experience in managing specialized areas, including legal and bankruptcy matters.

• Extensive knowledge of all facets of collections, including bankruptcy, repossessions, liquidations, and foreclosures.

• Understanding of workforce management principles to coordinate staff work schedules.

• In-depth knowledge of products and services offered.

• Strong familiarity with relevant laws, regulations, compliance practices, and Credit Union Procedures, including but not limited to the Fair Debt Collection Practices Act.

• Proficient in computer use and software applications, with advanced skills in Microsoft Office and report generation.

• Capable of managing challenging escalated calls effectively.

• Strong analytical and critical thinking skills to address collections-related issues.

• Ability to coordinate, manage, and oversee multiple priorities and projects simultaneously to completion.

• Competence to thrive in a fast-paced, goal-oriented environment.

• Skillful in composing, delivering, and interpreting reports using Excel or Prism.

• Experience in financial institutions and a solid understanding of financial services is preferred.

• Educational equivalency to a 4-year college degree or completion of a specialized course or trade school, or a comparable combination of education, experience, and training.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life Insurance

• Flexible Spending Account

• 401(k) Matching

• Paid Time Off

• Training Provided

• Tuition Reimbursement