Avaya Solution Architect

This is a fully remote position, open to applicants in Oregon, +1 more state.

📋 Description

• Collaborate with Account Executives to guide presales discussions regarding Avaya solutions.

• Engage with clients to comprehend their business objectives, use cases, and technical specifications.

• Create a sanctioned training plan to keep abreast of the latest technologies and their benefits for customers.

• Foster strong relationships with clients, technology partners, and vendors.

• Communicate proactively and effectively with customers.

• Deliver training, webinars, and whitepapers as needed to position Cerium as a leader in technology within the specified area.

• Craft customized solutions, proposals, presentations, and Statements of Work (SOWs) to ensure smooth delivery handoff.

• Manage tasks in Dynamics 365 CRM, including updating opportunities, tracking deal stages, and documenting key client interactions.

• Regularly forecast opportunities to keep sales, implementation, and services leadership informed of relevant technical prospects.

• Assist in customer-facing events, user groups, and conferences as required.

⛳️ Requirements

• Over 7 years of relevant experience.

• Proficient at articulating complex technical concepts to non-technical clients.

• Experience in solution selling and consultative sales across diverse industries.

• Background in technology sales or presales engineering.

• Strong understanding of the Avaya portfolio and partner programs.

• Exceptional communication and presentation skills, capable of simplifying complex topics clearly and concisely.

• Willingness to travel up to 30%.

• Familiarity with the Avaya design process and tools, such as PLDS, registration, and records administration (Preferred).

• Experience with Genesys, Zoom CX, Webex Contact Center, or other CCaaS solutions (Preferred).

🏝️ Benefits

• Medical, dental, and vision insurance.

• Basic term life and AD&D insurance (fully covered by the company).

• Annual paid time off: 15 days of PTO and 9 paid holidays.

• 401(k) plan with an employer matching contribution of 4%.

• Wellness program offering up to $500 in cash awards.

• Employee Assistance Program.